How you’ll impact the team and company
- As our Internal Communications Associate, you’ll help create a better and more cohesive employee experience.
- You’ll develop new programs and support existing programs that help connect our employees with the company, our leadership team, and each other.
- You’ll manage the team’s channels, processes, and content calendar to help create a thoughtful, cohesive, and informed experience for Zendesk employees.
- You’ll maintain our quarterly reporting and develop metrics to track against as we mature and grow our Internal communication partnership model
What you’ll be responsible for
Channel Management
- Map all internal communication channels, identify any problems or bottlenecks and implement new strategies and procedures as needed to make the channels better
- Monitor and measure employee engagement on our channels to make sure our messages resonate
- Collaborate with IT to drive ongoing improvements to Zentranet that address the site’s functionalities and communications challenges
- Help improve story sharing across regions and functions, working with comms partners to generate content in a variety of formats that can be shared across channels.
Metrics, reporting, and team process management
- Help define and prioritize team needs, manage strategic projects, and document practices and processes that improve the quality of internal communications at Zendesk.
- Measure and track communications and use the data and insights from those measurements to help the Internal Comms team build stronger communications strategies and improve its impact.
- Coordinate resources across multiple projects and teams, and manage the team’s templates and resources to make them easier to find and use.
Communications planning and support
- Work with the Sr. Director and other members of the team, manage existing programs and spearhead new initiatives to further company culture and improve how we share content with employees
- Ensure all communications come from a global and inclusive lens and are accessible in a variety of formats (e.g. transcripts, closed captioning, etc.).
- Partner with business units across the company to help them frame, explain, and distribute announcements about important initiatives, and highlight the innovation and collaboration behind advancements at Zendesk
- Work with the Sr. Director and other members of the team, to develop and execute strategic internal communications plans, aligning messaging with our team’s culture, mission, and operating principles
Qualifications
- You are organized and have strong project management skills.
- You work well with partners to shape the overall vision of a project and deliver results.
- You’re a strong writer with experience communicating across many channels (e.g., video, websites, & events).
- You have 2+ years of experience in communications or project management.
- You thrive on building new relationships and carefully fostering existing ones!
- You are creative, curious, and empathetic – and you take a user-focused approach to content
- You’re a quick learner who enjoys taking on new challenges big and small!
About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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