U.S. Military Veteran, MyFlVet Helpline Counselor – 2-1-1 Broward – Fort Lauderdale, FL

This Full-Time Day Shift position is only eligible to U.S. Military Forces Veterans (retired/discharged military or reservist). This position requires first-hand knowledge of the veteran system in order to support callers of the helpline (peers) as a Veteran Helpline Speciaslit.

As a telephone Helpline Counselor Specialist at a fast-paced call center, the candidate is responsible for the provision of information, referral, telephone reassurance, listening and crisis intervention Helpline services to clients, as well as other agency support services specializing in supportive helpline services for veterans and their families.

Please note: all services are conducted over the telephone. Although crisis and suicide intervention is a part of the duties of this position, it does not involve providing therapy, or meeting face-to-face with clients. The position is remote from-home for the foreseeable future.

Job Requirements

U.S. veteran of any branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist), and a copy of DD-214 required as proof of military service; AND

Completed A.A. or Bachelor’s Degree from an accredited four-year university in education, mental health, social work, psychology, or related field, a minimum of 1-3 years related experience in human service, non-profit, or other related field preferred.

· Knowledge of the military and veteran continuum of care

· Experience with military culture and veteran’s issues preferred;

· Proficient typing (30 wpm).

· Ability to multi-task handle calls, text, chat and data entry simultaneously.

· Excellent written and verbal communication skills

· Ability to work in fast-paced and quickly changing work environment.

-Reliable internet and a quiet space to work within your residence for remote work.

The successful candidates will demonstrate these core competencies:

· Service –shows compassion, empathy, and respect to all clients and co-workers;

· People –demonstrates cultural competence, an ability to interact effectively with people of different cultures and backgrounds;

· Quality– displays a willingness to meet the highest standards for excellence in performance and accountability;

· Finances– satisfies all agency and contractual requirements;

· Growth– seeks opportunities to enhance or expand services consistent with our mission and the needs of the community; and

· Community– assists the community in responding to immediate, long-term, emerging and changing needs.

Benefits package includes full employee medical, vision and dental insurance after 60 days of employment. Hourly Wage: $38,000 with Benefits

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

Job Types: Full-time, Contract

Pay: $18.00 – $18.01 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This position is remote / work-from-home at this time.

Application Question(s):

• How many years of U.S. Military Service do you have
• Able to pass DCF Level 2 Screening for working with vulnerable populations

Education:

• Bachelor’s (Preferred)

Experience:

• Suicide /Crisis Intervention: 1 year (Preferred)

Language:

• Creole or Spanish fluently to manage helpline calls (Preferred)

License/Certification:

• DD-214 / Proof of U.S. Military Discharge (REQUIRED) (Required)

Shift Availability:

• Day Shift (Required)

Work Location:

• One location

Work Remotely: