UNIT SECRETARY II/MONITOR TECH – BMC HOSPITAL AT HOME – Beebe Healthcare – Lewes, DE

Position is located at Beebe Healthcare Main Campus in Lewes, DE supporting the BMC Hospital at Home department.

Summary:
Responsible for the receptionist and clerical function on the Patient Care unit and documentation of cardiac rhythms at a central monitoring station under supervision of a Registered Nurse.

Other information:
Previous healthcare experience preferred.Ability to maintain professional manner while working under pressure and completing multiple tasks in limited time.Must be able to assist in patient care with possibility of lifting 50 pounds or greater.Computer literacy preferred.

Responsibilities:
Recognizes the Unit Secretary role as it relates to the overall function of the department, patient care, customer service and the business of healthcare. Physician/Provider orders and communication: Promptly monitors physician/provider orders in the electronic medical record (EMR) when necessary. Schedules studies, procedures and appointments appropriately, when needed. Communicates consults promptly and appropriately according to established procedure. Pages/contacts physician/provider when needed. Regularly reviews tasks lists for new and stat patient orders and alerts RN caring for patient of these orders on an ongoing basis. Maintains inventory of supplies: independently orders supplies, forms and materials for unit and keeps inventory current, to include placing orders in the electronic ordering system as directed. Assures prompt, appropriate storage of all supplies. Maintaining medical records: maintains and breaks down paper charts in compliance with medical records guidelines. Ensures integrity of record, including patient identification on all chart forms. Ensures complete chart is sent with patient at time of transfer to another department, transfer to another facility or at discharge, to include both paper chart and electronic medical record documents. Ensures nursing unit is constantly prepared for an EMR downtime event, including maintenance of identified downtime devices and equipment, and keeping an adequate supply of all necessary materials to support the downtime process. Greeting and Assisting: proficient in receiving, greeting, and directing patients, visitors, and hospital personnel, responding to routine inquiries and responding to questions. Quickly determines the need and responds accordingly. Performs all admission, discharge and transfer registration activities Equipment: consistently and independently requests equipment and supplies needed to carry out physicians orders and ensures delivery. Responsible for assisting unit manager with identifying broken/problematic EMR devices (WOWs, tablets, wall PCs, desktop PCs), label printers, fax/printers and other equipment. Independently reports equipment issues to appropriate departments using established procedures, and tracks resolution of reported problems, escalating barriers to unit manager as needed. Environment: Maintains a safe, clean, organized unit environment. Adheres to all established cleaning guidelines. Submits and tracks maintenance work orders for physical plant issues on the nursing unit. Checks in/out box and delivers mail appropriately. Promptly answers pneumatic tube system and utilizes appropriate follow-up. Professional Accountability: Independently seeks out other job related experiences to enhance knowledge base. Actively assists others and accepts additional duties or assignments. Timely completion of assigned education and annual competencies. Actively engaged in unit based councils and performance improvement. Recognizes unit needs and works to facilitate solutions. Cardiac telemetry: Posts monitor strips and 24 hour trends as directed daily. Informs appropriate staff of changes in cardiac rhythms in a timely manner. Accurate rhythm interpretation. Coordinates Durable Medical Equipment, if needed.

Credentials:
Essential: