Patient Access Rep
– (21006986)
The Patient Access representative is responsible to register patients to receive medical services in a clinic, laboratory, outpatient, inpatient, or emergency services and is clerical in nature. The candidate will be obtaining demographic information, validating insurance, and receiving payment. They typically answer and/or refer questions received from patients, visitors, and staff as appropriate. The patient access rep is the first point of contact for patients entering the facility allowing them a special opportunity to use their personalities to serve the patients and the community. An ideal candidate will have great customer service as well as communication skills and the ability to service patients with clarity. This position is crucial in being able to think and respond quickly as lives depend on the actions the registration specialist takes! This is a great position for those who excel and enjoy organization and interaction with people. The registration rep plays a vital role in the registration process for patients and their families. We invite those interested to apply!
Job Requirements:
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High school diploma or equivalent.
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Type 40 wpm and have experience with a computer database program.
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Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred.
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Ability to accurately and independently solve problems.
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Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balance.
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Consistently provide excellent customer service to all customers—internally and externally.
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Flexible to move among workstations.
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Input and retrieve information from computer.
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Ability to lift medium materials and must be able to continuously stand, walk, bend, stoop and reach.
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Requires frequent pushing, pulling and squatting. Requires occasional sitting, stairs and kneeling.
Primary Location Ohio-Maumee-St. Lukes Hospital
Work Locations St. Lukes Hospital 5901 Monclova Road Maumee 43537
Job Administrative/Clerical
Employee Status Regular
Job Type Standard
Schedule Part-time
Shift Day Job
On Call No
Weekends Yes
Source: Indeed.com
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