This is a temporary position at The Office of Attorney General for a Child Support Officer
Our State Contracts require us to carry a ratio 75%-25%
Meaning 75% of our employees must have either a documented disability or a barrier to employment
I do not have room in my 25%
GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER WITH A STATE AGENCY
Must have either a Bachelors degree, 4 years in collections or 4 years in the legal field to qualify
GENERAL DESCRIPTION
Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and /or responding to customer inquiries.
Level of Complexity of State Classification: Routine
Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.
ESSENTIAL POSITION FUNCTIONS
Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
- Negotiates out-of-court settlements and agreements with parties (CSO II only)
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
- Reviews cases to determine if the cases are eligible for closure
Attends court to assist legal staff, as needed
Researches case information on the computer including TXCSES
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations
Assesses child support cases to determine the appropriate case action
Explains Child Support Program policies, procedures and regulations to customers
Responds to customer inquiries and complaints
Assesses the validity of complaints against the IV-D program with impartiality
Serves as Notary Public
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjustor
Sill in negotiating and interviewing
Skill in using a computer for word processing and data entry/retrieval
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS
Education: graduation from an accredited four-year college or university
Experience:
Knowledge: investigative practices and techniques
Skills:
Abilities:
Certifications:
Other Language: Ability to proficiently read, write, and speak Spanish
Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections.
We are only accepting candidates that qualify under our contract ratio.
Job Types: Full-time, Temporary
Pay: $16.00 – $17.50 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years experience do you have in the legal field?
- How many years experience do you have in collections ?
Education:
- Bachelor’s (Preferred)
Work Location:
- One location
Work Remotely:
Source: Indeed.com
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