Manager Children, Youth and Families – Outagamie County – Appleton, WI

Reporting to the Health and Human Services Deputy Director, the Manager, Children Youth and Family manages, supervises and administers Division programs, services, and staff. Performs related duties including hiring, training and evaluating Division staff and programs; develops budgets, policies and procedures; monitors program activities, expenditures and services; and negotiates and coordinates services with provider agencies.

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Manages and supervises Children, Youth and Families Division services including Child Protection, Intake and Ongoing Services, Foster Care, Kinship, Early Intervention programs and services, and contracted services
• Recruits, hires, and trains Division staff. Makes decisions regarding promotions and reclassifications; participates in grievance and disciplinary issues; and coordinates, reviews and directs the work of Division staff.
• Responsible for investigation and response to client complaints, grievances, rehabilitation reviews, and substantiation appeal reviews.
• Develops Division budgets; negotiates and secures budgets from contract providers; determines budget expenditure and revenue requirements.
• Negotiates, supervises, and manages purchase of service contracts.
• Maintains qualitative and quantitative standards of performance for internal staff, contracted staff and services, and for regional projects and endeavors.
• Serves as liaison with private and public agencies, advisory committees for children and family services for the department, and with community and advocacy groups.
• Reviews and develops programs and policies, making changes as required to meet client, Division, Department and State requirements.
• Provides leadership and management to Division staff, and contract agencies related to service utilization, budget issues, and County and State policies and procedures.
• Prepares division annual budget consistent with County and department policy; monitors revenue and expenditures; negotiates and secures budgets from contract providers; monitors and coordinates service provision with contracted agencies; monitors compliance with all financial reporting requirements; and assists in balancing revenue and expenditures on an annual basis.
• Monitors program operations to ensure compliance with applicable Federal, State, and County laws, codes, standards, policies, and procedures.
• Maintains communication and working relationships with community agencies and resources including the development and monitoring of memorandum of understanding as appropriate.
• Works with surrounding counties and agencies to regionalize services and service delivery systems to increase efficiencies and improve service availability.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.

• Master’s Degree in social work; social work certification; five years’ work experience with children, youth, and families that includes at least three years of progressive supervisory/management experience; and excellent communication skills are required.
• Community-based child and family focused service experience preferred.
• Other combinations of education and experience that provide equivalent knowledge, skills, and abilities will be considered.

• Ability to operate a variety of office equipment including personal computer, calculator, photocopier, and telephone.
• Ability to manage, supervise, assign and review the work of others.
• Ability to make decisions in all areas of responsibility related to managing the division.
• Ability to add, subtract, multiply, divide, calculate decimals and percents, and make use of the principles of descriptive statistics.
• Ability to develop, comprehend and interpret a variety of documents including consumer records, budget, grant, and statistical reports, program evaluations, letters and other correspondence, court orders, policy and procedure manuals, State statutes and other regulations, etc.
• Ability to prepare a variety of documents including service contracts, grant applications, progress reports, performance evaluations, statistical, accounting, and other reports, work plans, etc.
• Ability to use and interpret medical, counseling and basic legal and accounting terminology.
• Ability to communicate effectively with Health and Human Services administration and other personnel, the County Executive’s office, County Board members, Corporation Counsel, District Attorneys, Clerk of Courts, Information Technology personnel, Human Resources, school personnel, doctors, contract agency personnel, State of Wisconsin personnel, the general public, and others verbally and in writing.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.