The Intensive Case Manager will provide time-limited (12 months) wrap-around services to support clients who experience barriers because of criminal history. These services include: administering risk and needs assessments; assisting clients with their job search and connecting them to job training; legal advocacy; accessing public benefits and housing assistance; navigating community supervision (probation); and other case management needs. The Intensive Case Manager will work closely with internal programs and external partners to empower clients of the program to have the skills and confidence to thrive as active participants in the community.
Essential Functions of the Role:
- Intensive Case Managers will have the vision and passion to support the development, implementation, and growth of all aspects of the Criminal Justice Program and provide the following services:
- Conduct follow-up outreach of direct/or self-referred clients who are eligible and in need of re-entry services.
- Transport clients from County Jail upon release.
- Complete initial assessment and follow-up re-assessments.
- Provide direct services to clients through regular case management meetings.
- Assess clients’ needs, situations, personal strengths and support networks to determine their goals. Develop plans to increase clients’ well-being, productivity and stability.
- Help clients navigate the challenges that come with having a criminal background: possible homelessness, unemployment, employment and housing discrimination, domestic abuse, recovery, family issues, parole/probation issues, and legal difficulties.
- Provide supportive service linkages to community resources, such as homeless and housing, occupational training, public benefits, healthcare, mental health services, support groups, etc.
- Follow up with clients to ensure their situations have improved.
- Monitor and track milestones in client participation, such as employment acquisition, completion of certifications, increased wages, and avoiding recidivism.
- Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking for internal and external purposes.
- Comply with eligibility and reporting requirements for re-entry programming.
- Works with other programs to provide services and referrals to eligible clients.
- Other duties as assigned.
What will CHOICE offer you?
- Medical, dental, vision, and a Flexible Spending Account/Health Reimbursement Account
- Paid parking for all employees
- Life Insurance at $50,000 regardless of your position or hours worked.
- Long term disability
- 401K policy with a company match
- Opportunity for 2 bonuses within your first year
- Tuition reimbursement
- Promotions – 85%-90% of our Client Care Supervisors and Program Directors were promoted from within
- A new and exciting mentorship program
- A hybrid work environment – you’ll be working some days in the office and some days in the field. This is done to ensure the safety of our employees and clients due to COVID-19.
- A work schedule of Mon-Fri, 9am-5pm
- Hands-on experience in the field
Qualifications for this Role:
- Minimum of a Bachelor’s Degree with a concentration in Criminal Justice, Human Services, Psychology, Sociology and other related fields.
- Master’s Degree preferred OR at least two years’ experience working in a program or organization serving high-risk individuals
- OR Prior case management, therapy or counseling experience with individuals and/or groups.
- Interest in social justice, legal advocacy, prisoner re-entry, and/or Fair Chance Hiring policies.
- Unwavering commitment to quality programs and data-driven program evaluation.
- Strong written and verbal communication skills. The ideal candidate will be a persuasive and passionate communicator with excellent interpersonal skills.
- Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios
- Must be driven and capable of performing duties autonomously, yet have the ability to work effectively in collaboration with diverse groups of people.
- Spanish Speaking (Preferred)
Job Type: Full-time
Pay: $34,000.00 – $36,500.00 per year
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Bachelor’s (Preferred)
- Case Management: 2 years (Preferred)
- Crisis Stabilization: 2 years (Preferred)
- working with the Re-Entry Population: 2 years (Preferred)
- Spanish (Preferred)
- Driver’s License (Preferred)
- One location
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