Customer Service Representative – Part Time – Bilingual English and Spanish – DialAmerica – Pittsburgh, PA

Address

2 Parkway Center

Pittsburgh, PA 15220

Customer Service Representative – Part Time – Bilingual English and Spanish

in Pittsburgh, PA

Job Description

Customer Service professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation’s largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. You’ll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you’ve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

As a Customer Service Representative, you will provide excellent customer service and support to our client’s customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.

Specific duties for this entry level CSR role include:
Answering customer requests or inquiries concerning services, products, billing, etc.

Delivering superior service identifying and resolving customers’ issues using problem-solving skills

Building a positive rapport across a variety of personality types

Continually maintaining a working knowledge of our clients’ products, services and promotions

Putting the customer first and remaining polite and professional at all times

Documenting all customer information, communications and sales in CRM system

Benefits

Here’s just some of what we have to offer:
Competitive compensation – base salary + incentives

Set schedule

Weekly pay with direct deposit

Healthcare coverage and 401K

Paid on-the-job training

Supportive and motivating staff to help you succeed

Rapid opportunities for advancement

Professional and upbeat office setting

Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:
Verbal and written communication skills required in both English and Spanish

Willingness to learn and a passion for helping people

Strong attention to detail, dependability, and follow through

Working knowledge of Windows-based software

Flexibility to adapt to changes in a growing organization

Self-motivated, positive attitude, and a love for hard work

Experience working in a Customer Service related field or call center environment, a plus

Background and/or drug test may be required

At DialAmerica, YOU are the Difference!

Apply now!