- Change Healthcare is looking for an API Solution Consultant to support our partner sales, account management, and product resources to ensure deals include Change Healthcare solutions that accurately address customer needs and are appropriately supported by key customer decision-makers. This exciting role involves building trusted technical relationships with our customers, working hand in hand with developers to implement standard methodologies and improvements to customer-owned application software and API-powered workflows. You will be the ‘go-to’ person for domain expertise across API specific products and services. In this role, you will provide support from pre-sales discovery to solutions implementation consultancy and development support to our API customer base. This role will serve as the Subject Matter Expert (SME) on our portfolio of API products. The API Solution Consultant utilizes expert-level product knowledge of Change Healthcare’s solutions to architect sales solutions solving a variety of problems in the market. The API Solution Consultant understands Change Healthcare’s product integration with software systems as well as ecosystem architectures and trends, and acts as a trusted advisor and technical sales consultant to potential customers. At the customer architect level, the Solution Consultant’s scope blends industry expertise and Change Healthcare’s technology solutions to sell and support customers.
What will be my duties and responsibilities in this job?
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Self-starter, supporting the sales team during pre-sales stage to ensure full technical discovery and solution validation is done to ensure the solution meets customers’ expectations and product goals.
- Documenting showstoppers and product gaps to feed back to the Change Healthcare API product organization and delivery teams.
- Coordinating issues resolution activities with varied partner organizations.
- Collaborating and building effective relationships with Product Portfolio Owners, Software Delivery teams and Customer Support teams across Change Healthcare.
- Influencing API products’ functional and technical improvement and strategy based on knowledge gained from the customer developer experience during implementations.
- Provide solution and technical sales support by aligning, tailoring, and demonstrating Change Healthcare solutions that maximize customer benefits.
- Create and maintain presentations and demonstrations.
- Architecting and communicating the optimal solution and solution advantages to prospects, existing customers, and internal team members.
- Working with advisors and implementation teams to ensure feasibility and proper post-sales execution.
- Provide feedback to product management about product enhancements that can address customer needs and drive additional business value.
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
- Coordinating and responding to RFIs and RFPs.
- Assisting in account strategy and account planning.
- Maintaining and leveraging a thorough knowledge of competitive landscape.
- Remaining current with industry events, product offerings, etc.
- Support marketing events including executive briefings, conferences, user groups, and trade shows.
- Building and maintaining a thorough working knowledge of all Change Healthcare products.
- Identifying unmet pain points and synthesizing feedback in collaboration with product management to help shape solution development.
What are the requirements needed for this position?
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Education / Training: - Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration. Advanced degree preferred.
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Business Experience: - Minimum two years of experience as a technical consultant in SaaS companies, ideally one delivering APIs & Web Services; or
- A record of achievement and technical solution expertise in a comparable sales or account management role.
- Healthcare industry experience preferred.
What other skills/experience would be helpful to have?
- Exposure to working in a customer-facing API implementation role, more typically known as a solutions or sales engineer.
- Skilled at assessing and understanding a customer’s workflows, mapping out a future architecture and identifying how the new processes integrate to improve the customer’s overall business process.
- Possess sound analytical skills; with the ability to identify key issues and information in complex situations, problem solve and work closely with the appropriate experts within the team and the company to find solutions.
- Skilled in understanding the customer’s existing business processes, mapping those processes to the new solution.
- Skilled in navigating internal and customer organizations, political landscapes, and stakeholder personalities.
- Ability to function as the primary strategic analyst for large, complex, and highly competitive opportunities while also being relied upon by business, market, and other areas for guidance.
- Ability to evaluate operational, financial and market intelligence and be able to make accurate and business appropriate recommendations.
- Ability to evaluate the business circumstance and needs with the various assets from within the company to uniquely meet situation, including coordination with product and business operations to evaluate viability of proposed solutions.
- Ability to leverage experience in the field and evaluate information communicated by clients, product, and business operations to quickly develop a strategic plan to meet the situational needs, factoring in areas such as client needs, costs, current and future risk indicators.
- Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs and ability to put creative deals together to drive business growth.
- Highly organized and proficient at executing when experiencing multiple competing priorities.
- Strong interpersonal and communication skills with an open, honest, and direct communication style and ability to build relationships across an organization to accomplish goals.
- General knowledge of Microsoft Office, Salesforce or other CRMs and healthcare information systems.
What are the working conditions and physical requirements of this job?
- General office demands – Sitting, standing, walking, and using keyboard, mouse, computer, and telephone.
How much should I expect to travel?
- You will be required to travel up to 50%.
- Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Source: Indeed.com
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