Ocean Import Customer Service Specialist – Topocean Group – Industry, CA

HIRING NOW!

The Topocean Group has grown to become one of the world’s leading freight forwarding and logistics service providers. Our established network of offices and agents efficiently handle air, ocean, and land operations throughout the United States, Asia, and Europe. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially among transpacific trading routes. We currently have 5 openings for motivated individuals who can provide a high-end customer service experience in the position of a full-time Customer Service Specialist.

Responsibilities and Duties

· Manage all aspects of international trade from origin to destination with a focus on last mile services

· Interface with global logistics partners to coordinate international shipments

· Guide clients through the complexities of international trade

· Collaborate with other teams internally to ensure the highest level of service possible

· Communicate with vendors, truckers and customers to provide freight solutions & high-end customer service experience

· Handle general shipping documents

· Coordinate and arrange shipments

· Monitor and track shipments

Qualifications Required

· Bachelor’s Degree. Preferably majors relating to Supply Chain or related but not required

· Excellent communication, interpersonal, and organizational skills

· Next-level logistical problem-solving skills

· Willingness to go above and beyond for clients

· Courage to challenge the status quo when logic and reason require it

· Professional email communication and the ability to follow-up timely

· Proficient in Microsoft Word, Excel, and Outlook

· Time management and ability to prioritize shipments

· Bilingual in Chinese will be a plus but not required

· US Resident

Benefit Perks:

· 100% Company Sponsored Medical, Dental and Vision insurance coverage

· Vacation/ Personal Days combined up to 15 days

· 401(k) Retirement Plan with Company’s Matching

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• One location