Client Retention Specialist – RNR Tire Express – Evansville, IN

Our client retention specialists are dedicated, flexible, hardworking, and people oriented. They are goal-driven yet compassionate, and they help our clients get to ownership faster through regular interaction. We cannot succeed without them! The pay range we’re offering is competitive with opportunities to grow it though performance.

• We offer on-the-job training to help you succeed and earn more;
• We also offer regular opportunities for review and advancement.

Requirements:

• High school diploma or equivalent;
• Previous experience in retail, automotive sales, rental agreements, or account management a plus;
• Familiarity with the rent-to-own industry strongly desired;
• Excellent people and negotiation skills, along with strong problem-solving instincts;
• Must comply with drug-free workplace program and pass post-offer mouth swab drug test;
• Must have valid driver’s license and maintain a driving record that complies with organizational standards.

We challenge our client retention specialists to set the bar when seeking out new ways to positively impact the lives of our customers every day. Successful client retention specialists put their relationship skills to the test and regularly exercising their on-the-spot decision making talents.

A day in the life of a client retention specialist varies, but regular activities include:

• Serve as the primary point of contact between the client and the company;
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that help them get to ownership;
• Participate in servicing, delivery, collections, and returns of product/merchandise;
• At times, the CRS will assist other coworkers in the store such as during times of peak activity, absences and planned time off.

Why Should You Apply?

• 
  Our Schedule Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
• Career Track We’d love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
• Affordable and Comprehensive Benefits Package Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage. Not to mention paid time off for major holidays and paid vacation!
• Certified Training Structured on-the-job training that includes a 12-day remote training class for every new hire. There are also five types of certifications offered all designed to guide our employees to the top!
• 401K Invest in your future by participating in our 401k program. Rent One will match 30% of your first 5% and 40% of your next 5%!
• Reimbursement for Education & Gym Memberships Receive up to $200 for any work-related education classes you wish to take outside of Rent One. We’ll also reimburse up to $200 per year for gym memberships whether it’s a traditional gym, kickboxing, CrossFit, or another fitness facility.