Admissions Coordinator/Front Office Assistant – Alpine Springs – Jamestown, PA

Admissions Coordinator

Reports To: Lead Admissions Coordinator

Supervises: None

Status: Non-exempt

Scope: Admits patients to healthcare programs and facilities by maintaining admitting guidelines; marketing programs; obtaining applicant information; screening applicants; completing admissions process; resolves patient dissatisfaction regarding the admissions process with Lead Admissions Coordinator assistance.

Responsibilities (May vary by shift and A.S. facility location):

• Maintains admission guidelines and policies. Recommends changes to admission criteria, policies and procedures to Lead Admissions Coordinator.
• Obtains client information by requesting completed applications and medical information; verifying and clarifying information; interviewing clients and family members; explaining admission criteria.
• Phone screens clients by comparing client’s condition to admission criteria; evaluating and accepting or rejecting clients (with assistance from Lead Admissions Coordinator, Lead Nurse, Project Director regarding specific medical conditions or mental health conditions); refers clients and family to other programs and institutions as directed by supervisor.
• Admits clients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation as needed.
• Resolves patient/family dissatisfaction when appropriate; recommends changes in service policies and procedures to supervisor.
• Prepares admissions reports by collecting, analyzing, and summarizing data and trends. Updates data in Google Docs, Excel spreadsheets as directed by supervisor. Scans / emails / faxes / uploads documents as directed.
• Answers routine incoming facility phone calls; makes treatment follow-up phone calls and mails follow-up correspondence.
• Keeps clients safe by following safety policies, procedures, and regulations.
• Protects organization reputation by keeping information confidential.
• Keeps equipment operating by following operating instructions; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assists in ordering facility supplies; assists in coordination of facility maintenance needs.
• Additional duties as assigned

Preferred Qualifications:

Multi-tasking, Listening, Verbal Communication, Energy Level, Teamwork, People Skills, Documentation Skills, PC Proficiency, Organization, Bedside Manner, Creating a Safe Effective Environment