Pre Arrival and Healthcare Coordinator (Part-Time) – World Relief Corporation – Spokane, WA


This position will fulfill the role of coordinating and/or carrying out pre-arrival and medical R&P duties in accordance with the R&P Cooperative Agreement and World Relief’s Mission, Vision and Values and policies.


  • Prepare case files for new arrivals or monitor the preparation done by other staff
  • Call UST prior to arrival to discuss housing, Basic Needs Items and airport arrival plans. If No-UST case, develop a temporary housing plan
  • Work in partnership with Housing Coordinator and Case Specialists to secure permanent housing for new arrivals
  • Assist with occasional airport arrivals with the purpose of removing the burden of evening arrivals and some daytime arrivals from case managers
  • R&P arrival and post-arrival assistance such as: Occasional airport arrivals, bus training, home visits, and case assistance including case noting any services provided
  • Provide health and hygiene orientation in accordance with the Cooperative Agreement and with respect to the WA state medical care available, medical facilities and rights and responsibilities therein
  • Ensure refugee health screening clinic is aware of arrivals and is scheduling all individuals in a timely manner
  • Provide or arrange for transportation to the initial screening. Provide or arrange for training on accessing the screening clinic and primary providers
  • Communicate with schools and other service providers any pertinent medical information in accordance with grant mandates and special situations by special release
  • Alert case manager, job developer and other relevant parties to major issues and document activities in each client file through timely case notes which reflect the status of each case
  • Train refugee clients to meet their own health care needs by teaching them to make appointments and by teaching them to find medical providers on the bus line, use a calendar, make appointments, get prescriptions filled, keep a health notebook and communicate pertinent information to physicians
  • Oversee interns and volunteers concerning pre-arrival and medical services
  • Provide education in the home in areas of hygiene, sanitation, nutrition, food preparation, and resourcefulness
  • Assess for cultural adjustment and document demonstrated understanding
  • Notify appropriate case manager when follow up is needed and/or completed if provided by you or intern staff
  • Maintain comprehensive documentation of service for all arrivals and medical services in accordance with program guidelines


  • Experience working in U.S. health care system is preferred
  • Able to advocate for refugees with medical needs
  • Cultural competence
  • Fluency in English (spoken and written) as well as one other language common to the office caseload (Russian, Swahili, French, Arabic or Spanish)
  • Organizational skills with attention to detail
  • Excellent written and verbal communication skills
  • Computer skills, including proficiency in Microsoft office products


  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Bachelor’s degree plus two years of work experience in a relevant field


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
  • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
  • The employee frequently is required to sit, reach with hands and arms, talk and hear.


  • General office setting.
  • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required.
  • Year-end archiving activities involve repeated lifting and bending.
  • Physical, emotional and intellectual demands
  • Equipment used: Employee computer (desktop or laptop), printer, and copier.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

Part-time Benefits offered:

  • Offers 16 Paid Holidays (Regular Part Time)

World Relief offers Discounts (Immediately Eligible)

  • Verizon
  • Pet Insurance

World Relief – Retirement:

  • Eligibility: Part time is eligible after 1000 hours in a year
  • Automatically enrolled at 4%
  • 401K & Roth through Fidelity
  • WR matches up to 4%, then an additional quarter percent up to 10%

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Click Here To Apply

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