Retail Associate Day Shift – INSA – Easthampton, MA

The Retail Associate is the first point of contact for our patrons and serves as our primary brand ambassador. This person is responsible for providing the highest level of friendly, knowledgeable, and compassionate customer service to our medical and recreational patrons.

Description

• Uses expertise to educate patients and customers on product selection and purchase procedures; answers questions; positively represents the Insa brand
• Maintains a calm and helpful demeanor during high-volume times to ensure customer satisfaction
• Demonstrates compassion and sensitivity when assisting patrons in order to accommodate their unique needs and preferences
• Addresses customer concerns and/or complaints using prescribed operation procedures
• Maintains privacy and confidentiality of patient and customer information
• Supports other members of the team
• Follows daily operation procedures in compliance with company policy and CCC regulations
• Utilizes computerized point of sale system to complete transactions

Qualifications & Experience

• Must be at least 21 years of age
• High school diploma or GED required
• Previous retail, hospitality, and/or customer service experience preferred
• Basic computer skills required; POS software and cash management experience preferred
• Basic math skills including adding and subtraction required
• Ability to resolve issues with a professional manner
• Must be able to accommodate scheduling expectations including some weekend and holiday work
• Outgoing, energetic, and enthusiastic attitude; strong work ethic
• High attention to detail and discretion when handling monetary transactions and sensitive patient information
• Must be able to pass a background check in accordance with state regulations
• Open for all holidays except Christmas – must be willing to work a flexible schedule including weekends, holidays and events

Physical Requirements

• Ability to stand and walk for an 8+ hour shift
• Ability to lift and carry up to 50lbs
• Ability to stoop, kneel, and bend at the waist

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor environment; some exposure to seasonal temperature changes
• Loud at times, music, conversations and radio communication constantly
• High volume work during peak hours, events and holidays

Insa is committed to Equal Employment Opportunity in all personnel decisions. Accordingly, all personnel decisions, including those regarding recruitment, training, hiring, termination, promotion and demotion, shall be made without regard to race, color, sex, religion, national origin, ancestry, age, sexual orientation, disability, gender identity, genetic information, veteran status, pregnancy or a condition related to said pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child or any other characteristic protected by applicable law. The Human Resource Manager/Director of Operations is responsible for ensuring that this Equal Employment Opportunity policy is followed throughout our Company.