Service Coordinator – Homes for Independent Living – Weston, WI

Overview:

Homes for Independent Living (HIL) operates more than 100 programs located in more than 14 Wisconsin counties, including the Fox Valley Area. We are an industry leader in providing the best in residential and community-based services for individuals with a wide array of disabilities. We provide specialized supports to people with developmental disabilities, physical disabilities, traumatic brain injuries, mental illness, and people requiring services to support challenging behaviors. HIL values high standards and rewards loyalty and quality work.

HIL is looking for reliable Service Coordinator to join our team in a growing region. We are excited to bring on new managment talent in the area to help us grow. We will rely on this Service Coordinator to provide day-to-day oversight of multiple programs. Primary job duties include: (1) oversees the provision of outlined services to the client population for multiple program locations, (2) supervises direct reports, (3) oversees operation of each assigned household, and (4) serves as the primary contact between the guardian/client, funding case management team and HIL. The ideal candidate will be professional, calm under pressure, and have exceptional interpersonal skills.

Location: Marathon County-Weston, Schofield, and/or Edgar

Hours: 1st shift with on-call responsibility

Status: Full-time

HIL offers competitive pay and benefits including being 100% employee-owned! Enjoy the benefit of being an owner in the company.

We are looking for team members who will embrace our Beliefs and Behaviors: Passion, Accountability, Teamwork, Openness, Continuous Learning and Innovation.

Responsibilities:

Primary duties of the Service Coordinator include:

• Develops and manages individual service plans (ISPs) including all related documents in consideration of client preferences. Gains consensus between client, guardian, and case management staff. Manages updates to ensure the plan is current at all times. Collaborates with the internal support positions on plan development, maintenance and compliance with all applicable regulatory codes.
• Ensures the delivery of outlined services to the client population for multiple program locations per the ISP. Collaborates with Behavioral Services Department staff when applicable on the implementation of behavioral directed plans. Monitors documentation that substantiates services provided to clients and measures outcomes.
• Ensures medical and other treatment supplies are available at the residential location and that direct support staff are trained on the administration and logging of doctor ordered treatments. Ensures access to medical treatment through delegation or direct participation in medical appointments. At a minimum, attends psychiatric and appointments to address complex medical issues. Serves as primary contact for hospital staff regarding emergency treatment and hospital stays unless specifically assigned to an alternate HIL support position.
• Responds to program emergencies including those that occur outside normal business hours. Maintains eligibility to provide hands-on support in compliance with regulatory training requirements. Stays current on emergency and disaster related responses. Provides crisis intervention and support as needed in alignment with behavioral and individual support plans. Arranges or provides training for direct support employees on how to respond to an emergency or adverse event.
• Serves as primary contact between the guardian/client, funding case management team and HIL in cooperation with the Program Specialist and Service Manager. Relays progress with outcomes. Promptly reports client changes in condition, general regression and significant events. Provides a high level of customer service and incorporates input from internal and external stakeholders in the delivery of services to clients supported.
• Oversees the maintenance and household operation of each assigned Company controlled property through collaboration and delegation of work. Reports maintenance needs to administrative staff. Delegates tasks such as filing, menu development, grocery shopping, errands, housekeeping chores, vehicle maintenance, and activity planning to the direct care or support staff teams. Promotes a safe, well equipped home and work environment. Ensures recommendations resulting from quality and regulatory audit are implemented and maintained.

Qualifications:

• High School Diploma or equivalent plus three (3) years experience working in long term care setting required. A Bachelor’s degree and two (2) years of supervisory experience or commensurate work management experience in the Human Services or related field preferred.
• Demonstrates flexibility, autonomy, responsiveness and a high level of initiative
• Requires exceptional interpersonal, oral and written communications, and organizational skills
• Remains calm under pressure and maintains self-composure/self-control in times of high stress
• Possess Valid Wisconsin Class D driver’s license for 3 years with an acceptable driving record per HIL’s policy
• Access to an insured vehicle
• Must be willing to travel to different work locations, meetings, and training sessions
• Successful completion of a caregiver background check as mandated by Wisconsin Chapter DHS 12
• Successful completion of a pre-employment TB test and health screen

We maintain a drug-free workplace
We are an equal opportunity employer. Men, Women, Minorities, and Veterans are encouraged to apply.