Hotel Housesperson – Hampton Inn & Suites by Hilton, San Antonio NW/Medical Center – San Antonio, TX

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.

Job Duties

  • Cleans drink and vending machines and all surrounding areas.
  • Empties all trash receptacles and ashtrays in corridors and public areas.
  • Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.
  • Cleans public restrooms.
  • Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)
  • Cleans elevators, tracks, chrome, and stainless steel at each landing.
  • Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.
  • Wipes baseboards, railings, telephones, walls, vending areas, exit doors.
  • Collects soiled linen from Room Attendant carts and delivers to area assigned.
  • Vacuums all inside corridors and shampoos carpets.
  • Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.
  • Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
  • Delivers room service and picks up room service trays when needed, where applicable.
  • Delivers cribs and rollaway beds to guest rooms.
  • Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.
  • Reports to Housekeeper any necessary information.
  • Removes dirty linen.
  • Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.
  • Inspects marketing collateral, replacing expired or damaged items.
  • Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals.
  • Cleans mirrors, windows, vent cover, glass doors.
  • Reports items that require repair or additional cleaning to the appropriate person/department.
  • Restocks housekeeping cart.
  • Vacuums hallways.
  • Turns in all lost and found articles immediately as per proper procedure.
  • Operates a light vacuum cleaner
  • Collects soiled linen from Room Attendant carts and delivers to area assigned.
  • Collects trash from Room Attendant carts, discarding them in main trash receptacle.
  • Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
  • Assists with deep cleaning efforts including moving furniture, shampoo carpets.
  • Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves.
  • Assists engineer with handling items/equipment which require team lifting.
  • Additional duties may be added at any time at the discretion of management.

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Consistently models the behavior of a ‘Baywood Ambassador’ who:

  • Maintains a professional image, including grooming, verbiage, and body language, at all times.
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
  • Fosters teamwork by offering assistance to others, as needed.
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
  • Recommends other Baywood properties to our guests, when appropriate.
  • Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:

  • Some high school education (grade 9) preferred

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Additional Skills:

  • Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
  • Ability to gain knowledge of applicable franchise standards and procedures.
  • Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
  • Ability to read and comprehend manuals
  • Ability to positively communicate with guests and co-workers.
  • Ability to work within scheduling guidelines.
  • Ability to work with minimal or no supervision
  • Ability to follow schedule and ability to perform physical labor.
  • Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.
  • Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

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Physical Demands:

  • Walking and Standing: 100%
  • Must be able to carry 50 lbs. up to 25 feet.
  • Lifting, Push/Pull: 90%
  • Ability to lift up to 30 lbs. regularly.
  • Must be able to lift 50 lbs. to the waist, chest, and above the head.
  • Ability to push housekeeping or laundry cart regularly.
  • Sitting: none
  • Bending, Stooping, Reaching: 90% (throughout the entire shift).
  • Must be able to bend at the knees with up to 50 lbs., standing to an upright position.
  • Driving: none
  • Traveling: none

Environmental Conditions:

  • Inside: Protection from weather conditions, but not necessarily from temperature changes.
  • Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

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Job Types: Full-time, Part-time

Pay: Up to $10.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location:

  • One location

Typical start time:

Typical end time:

Frequency needed:

Setting:

Bathrooms to clean:

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Source: Indeed.com
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