Patient Service Representative – Patient First – Pottstown, PA

The responsibilities of this job include, but are not limited to, the following:

  • Helping patients who require assistance while using the kiosk.
  • Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
  • Respectfully handling Physician and Nurse requests in a timely manner;
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
  • Verifying all patient demographic, health, pharmacy, and insurance information;
  • Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
  • Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
  • Referring billing questions to the appropriate parties as needed;
  • Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
  • Discharging the patient and completing his or her visit by processing incurred charges;
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
  • Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
  • Printing itemized statements as requested;
  • Receiving, sending, and distributing correspondence as directed;
  • Filing and scanning medical documents and office forms as directed;
  • Completing assigned checklists and Policy Manager tasks within the assigned shift;
  • Answering all incoming calls and distributing messages to proper personnel;
  • Assisting with other assignments delegated by the PSC;
  • Demonstrating an efficient understanding of the electronic medical record system;
  • Receiving, moving, and stocking ordered supplies;
  • Cleaning work area and other maintenance assignments as directed;
  • Verifying daily reports are run at the end of the day;
  • Attending staff meetings as scheduled by the PSC or DMS;
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
  • Operating, using, and maintaining medical and office equipment as trained;
  • Participating in maintenance assignments when necessary and as directed;
  • Fostering teamwork and ensuring a positive and professional atmosphere;
  • Providing positive, warm, and friendly service in all interactions;
  • Adhering to all established policies and procedures;
  • Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older;
  • Basic typing skills;
  • High school graduate or equivalent;
  • Minimum one year of clerical experience preferred;
  • Ability to hear pages, bells, and the phone system;
  • Ability to sit, stand, and walk for up to 7 hours at a time;
  • Ability to lift up to 25 pounds;
  • Excellent visual, verbal, written, and typed communication skills;
  • Ability to prioritize and deal with numerous tasks simultaneously;
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Source: Indeed.com
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