Job Purpose
The Medical Interpreter provides English/Spanish interpretation services to patients in order to facilitate effective and accurate communication between Medical Provider and Patient. Medical Interpreter provides services to those patients who need assistance with communication in order to receive comprehensive health care.
Duties and Responsibilities
- Participates in the Care Team by actively being involved in pre-visit planning, morning huddles, and patient follow-ups as required.
- Participates on Patient-Centered Medical Home team activities and all other quality initiatives.
- Actively participates in quality improvement initiatives for clinical support staff members at GHMS, including the use of the Plan, Do, Study, Act cycle, the Care Model and other QI methodologies.
- Provides patients with access to medical providers and other clinical staff by interpreting between
English and Spanish in the clinical office setting.
- Assists patients by interpreting forms or making phone calls for referral specialists and/or other outside medical procedures.
- Provides access to medical providers and other clinical staff by answering Spanish language message line, interpreting these messages and assigning telephone encounter to appropriate staff member.
- Reports test results to patients, both English speaking and Spanish speaking. Relays instructions from Provider on follow-up to these tests.
- Assists patients in communicating with pharmacy regarding medications or refill related questions.
- Refers patients to in-house Community Health Worker or in-house Patient Assistance Program as needed.
- Assists Nurse in tracking critical patients with abnormal test results and ensuring patients adhere to tracking needs.
- Scans patient documents into EMR.
- Provides/relays educational information to Diabetic patients regarding follow-up care and insulin use. Supplies patients with resource information regarding Diabetes.
- Assists in rooming patients as needed. Completes intake chart information and obtains vital signs using electronic monitor.
- Follows Corporate, Ethical, and HIPAA policies and procedures to ensure the confidentiality of all patient information.
- Effectively practices teamwork, respect for coworkers, good attendance and punctuality. Properly requests time off as needed per GHMS policies and procedures.
- Mentors/trains new hires as needed.
- Other duties as assigned to promote optimal healthcare to patients of GHMS.
Education / Experience
- High School graduate required
- 1-3 years’ experience interpreting in a clinical setting preferred
- Medical Interpreter course completion, a plus
Knowledge / Skills / Abilities
- Ability to accurately and effectively speak and interpret both English and Spanish.
- Advanced knowledge of medical terminology in order to properly interpret and translate healthcare information.
- Excellent Customer Service skills in order to provide superior customer service to the patients of GHMS.
- Knowledge of computer software, Email, telephone system, word processing, and EMR software.
- Excellent communication skills to include: active listening, reading comprehension, effective writing, and critical thinking.
- Working knowledge of computers, scanners, copiers, fax machines, and various types of medical equipment.
Job Type: Full-time
Pay: $12.00 – $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location:
- One location
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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