Department of Health and Human Resources (DHHR)/ Bureau for Children and Families (BCF)/ Region 4 Regional Director/ McDowell Community Services District, McDowell County – Interviews client initially to gain overview of client financial resources and social circumstance pertinent to eligibility of services; performs in-depth interview to establish eligibility for specific programs and benefits, such as SNAP and medical services. Determines eligibility for economic assistance using eligibility manuals and guidelines. Contacts banks, employers, medical facilities, physicians and neighbors as necessary, by phone or letter, to substantiate client data. Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received. Updates each assigned client’s case file by scheduling periodic office visits with client. Takes calls from clients and public, sees “walk-ins” requesting information on economic service programs. Composes brief social summary of client’s circumstances, assesses need for social service intervention; directs client through economic services and/or additional assistance is required. Explains economic service policies, rule and regulation to client in a manner that makes clear the information on application forms and client’s obligations and rights as a recipient of benefits. Computes amount of benefit client will receive using appropriate monetary guidelines and pursues collection of payments on Food Stamps Program. Transportation must be available as travel is required. Must possess valid driver’s license. Performs related work as required.
IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You may attach a resume and other documents; however, you should NEVER enter “See Resume” on the application. You MUST complete ALL parts of the application, including the Work Experience section. NOTE: Jobs on your application that do not have a salary amount will be considered volunteer and will NOT be counted as qualifying. Estimate salary if necessary.
ATTENTION: Applicant MUST VERIFY POST-HIGH SCHOOL EDUCATION (DIPLOMAS, DEGREES, etc.), TRAINING, or LICENSURE EARNED pertaining to this position BY THE CLOSING DATE OF THE POSTING, if not previously verified. It may ONLY be in the form of a copy of an OFFICIAL transcript or diploma. If you are claiming Veteran’s preference, please submit “MEMBER 4” form and/or your VA Letter. DOCUMENTATION WILL NOT BE ACCEPTED AFTER THE CLOSING DATE and you will not be considered for this vacancy. Please attach documents to the online application before submitting it. Or, you may email it to: [email protected] or by FAX to 304-957-0396, or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
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As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.
Training: Bachelor’s degree from a regionally accredited college or university.
Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver’s license may be required.
***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***
Source: Indeed.com
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