Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.
PenFed is hiring a Senior Escrow Administrator at our Frisco, Texas location. The primary purpose of this role is to process all escrow account functions in a timely and accurate manner. The scope of duties may include all functions related PenFed Member’s loans – whether escrowed or not. Specific duties, as assigned, may include monitoring and maintaining accurate escrow account, processing payments for Insurance and/or Taxes as needed and strict adherence to regulatory and contractual guidelines, due dates, and requirements. This position will be responsible for providing responses in a professional, accurate, and timely manner to both internal parties and often Members directly
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Provide prioritization and guidance to team regarding escrow related inquiries.
- Approve escrow requests within level of authority.
- Work across functions ensuring collaboration of shared goals.
- Interact directly with supervisor/manager about strategy development and execution planning.
- Measure and Report goal results and key performance indicators via scorecards.
- Process and/or oversee completion of escrow related payments.
- Produce accurate escrow analyses and generate within regulatory guidelines.
- Communicate with manager/supervisor to create process improvements.
- Provide assistance to members with complex or escalated escrow inquires.
- Manage and complete all tasks in an accurate and timely manner.
- Research and resolve escrow issues to completion.
- Contribute to the development and refinement of PenFed mortgage servicing policies and procedures.
- Serve as a subject matter expert in all escrow related regulations and servicing system functionality and reports.
- Provide training and guidance for PenFed employees as required.
- Partner with vendors as needed.
- Complete projects and audits as assigned by supervisor/manager.
- Maintain a working knowledge of federal, state, county or city, investor, insurer and internal laws, policies and procedures regarding mortgage loan servicing.
- Meet established standards and guidelines regarding compliance, job knowledge, quality attendance, punctuality, efficiency, initiative, member experience and overall performance.
- Possess a good working knowledge of servicing guidelines and regulatory requirements established under RESPA and implemented through CFPB and PenFed.
- Thorough understanding all PenFed loan products and programs, loan transaction history, including payment activity, escrow disbursements, rate and P&I payment changes, and payment reversals.
*This role is responsible for ensuring business continuity.*
Qualifications:
Equivalent combination of education and experience is considered.
- Bachelor’s degree in business or a related field and/or experience that provides the necessary skills and knowledge to satisfactorily perform essential role functions.
- Minimum of four (4) years in a financial institution with exposure to mortgage residential lending; mortgage servicing experience is strongly preferred.
- Strong knowledge of federal, regulatory, agency, investor, state, county, city, Pentagon Federal Credit Union and/or additional laws or guidelines is highly preferred.
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Excellent verbal and non-verbal communication skills, with an ability to review complex issues and make sound decisions is required.
Experience in utilizing automated loan-servicing systems is required. - BKFS (Black Knight/MSP) skills and knowledge gained through practical experience is required. Knowledge of Sagent (FiServ/LoanServ) is a benefit
- Ability to work under pressure in a fast-paced, priority work environment.
- Problem solving skills and the ability to make sound judgement loan decisions on mortgage issues is required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
Special Message Regarding COVID 19
PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.
About Us:
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
Source: Indeed.com
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