Customer Service Representative – BlackHawk Industrial – Peoria, IL

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
• Analyze and assess customer needs completely and accurately with efficiency.
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
• Process customer orders, RMAs and GTOs and purchase material’s to fill customer orders.
• Review and maintain P21 portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.
• Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
• Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
• Perform monthly inventory reconciliation for all consigned inventory locations using P21, CribMaster or AutoCrib and a physical count.
• Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
• Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
• Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems.
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.

QUALIFICATIONS:

• Excellent written and verbal communications skills utilizing phone, email and instant message.
• Excellent critical thinking skills to analyze and solve problems.
• Diligent and detail oriented.
• Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
• Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
• Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
• Experience in industrial field, B2B sales and/customer service.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Minimum 1 year previous experience in customer service or inside sales preferred.
• Experience in cutting tools, abrasives and MRO areas preferred.
• Experience with Microsoft office suite required.

BENEFITS:

• 401K Plan and Company Match Medical
• Dental and Vision Insurance
• Company paid Long Term and Short Term Disability
• Life Insurance
• Paid Time Off

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  BlackHawk Industrial is an Equal Opportunity Employer