Patient Scheduling Representative – 90% FTE – Float – UW Health – Madison, WI

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative – Float to:

• Meet patient needs through a variety of methods.
• Schedule patient’s medical appointments.
• Create and maintain patient records.
• Manage visit prior authorization and referral requirements.

Education :

Minimum – High school diploma or equivalent

Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field

Work Experience :

Minimum – Six (6) months of previous experience in an office or customer service environment

Preferred – Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Required Skills, Knowledge, and Abilities :

• Excellent customer service skills
• Excellent verbal, listening and written communication skills
• Ability to operate a computer
• Knowledge of Medical Terminology preferred
• Ability to handle multiple priorities simultaneously
• Excellent organizational skills
• Ability to think independently and demonstrate good problem-solving skills
• Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Physical Requirements :

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule :

90% FTE, 36 hours per week. Scheduled shifts are generally 8:00 AM – 5:00 PM, Monday through Friday, with one (1) day off every other week. Hours may vary based on the operational needs of the department.

UW Health Clinics – our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

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UW Medical Foundation benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.