We are looking for a customer service driven team member to join our amazing team 5 days a week! You would be working at the front desk 11pm-7am.
PRIMARY RESPONSIBILITIES
*Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages
*Coordinates the delivery of guest services by other hotel departments and outside businesses
*Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the franchise system
*Assists guests upon arrival and handles check-in procedures swiftly and accurately
*Handles check-out procedures swiftly and accurately and assists guests on departure
*Maximizes room revenue and occupancy levels through suggestive selling
*Has knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
*Handles departmental accounting moneys, receipts, guest accounts and other forms of credit. Operates the department’s property management system
*Maintains information and communication sources such as room rack, telephone information rack, log book and franchise directories or PMS information
*Operates PBX (switchboard) equipment to handle incoming calls, out going calls, wake up calls and the paging of guests along with voice mail if applicable
*Operates the franchise PMS terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy
*Examine the day’s reservations for correct date, type of room reserved, and any special request
*Sets up the reservations using signal blocking cards and files reservation cards alphabetically for a manual system or according to the procedures set up with the Franchise reservation system.
*Complies with the hotel’s security and emergency procedures
*Complies with all corporate office and franchise policies and procedures
*Maintains order and cleanliness of the front desk area
*Provides assistance to other employees to contribute to the smooth operation of the department and hotel
*Performs other duties as assigned
*Audits all accounts to ensure they balance, to include such accounts as tray and city ledgers, reservation deposits, credit card accounts, and room, food and beverage and banquet charges.
*Transfers charges and deposits to master accounts
*Prepares final reports of all daily revenue summaries
*Posts all room and tax revenues and late charges
*Operates and/or understands in-house computer systems
*Carries our responsibilities of desk clerk as necessary
*Follows all company policies and procedures as outlined in Policy Manual
*Is skilled in and responsible for Life Safety Procedures and equipment
*Performs other assignments as requested
Benefits include: PTO, Medical, Dental, vision, 401K, amazing travel benefits, and a transferable ski pass! Pay is based on experience.
Please apply via indeed or stop in at the front desk.
Job Type: Full-time
Pay: $16.50 – $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
- A job for which people with disabilities are encouraged to apply
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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