Efficiently, accurately, and respectfully process incoming requests (primarily via phone) and initiate crisis code procedures for all hospital emergencies. Maintain and interpret call schedules and track telecom equipment using multiple software applications with superlative customer service skills. Concisely describe appropriate and effective information to callers based on caller inquiries.
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Required Education/Experience: – High School graduate or equivalent. – Basic computer skills. – Previous experience answering high volume telephone lines. – Previous work or volunteer experience interacting with the public in a customer service capacity. Preferred: – An Associates Degree or higher. – Prior hospital experience.
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Source: Indeed.com
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