The successful candidate will continuously engage in activities to support our mission, We Change Lives, and will exemplify our core values of advocacy, clinical commitment, operational excellence, passion, professional development, and teamwork.
Primary Responsibilities
Responsible for the processing of all intakes, inputting data into required databases and maintaining records for clinical services
Schedules Evaluations and Diagnosis appointments. Updates Diagnosticians’ calendars, Portal and Outlook for intake activity.
Acts as a resource to families with questions about the intake process. Mails initial evaluation reports to families.
Uses standard work for client intake and determination of timing for initiation of services. Communicates with families, Clinical staff, Leadership staff, practitioner’s offices, clinical outreach and other stakeholders to keep them informed about clients in the intake process. Leads Intake Update meetings.
May perform initial benefit verification. Collaborates with authorization team for benefit verification and authorization for services.
Distributes family satisfaction surveys. Collaborates with manager to identify and execute appropriate action plans to address identified issues or concerns.
Adheres to Clinic’s policies and procedures, maintains strictest confidentiality; and adheres to all HIPAA guidelines/regulations
Experience
At least one year comparable experience working with clients and/or families in a medical or therapeutic setting.
Previous knowledge and/or experience working with individuals on the Autism Spectrum, or in an ABA therapy setting.
Knowledge of HIPAA privacy and security rules and regulations.
Previous experience working in a medical office environment, including insurance processes, is a plus.
Previous experience with commercial insurance and Medicaid is preferred.
Skills & Competencies
Strong computer skills to include MS Office (Word, Excel, PowerPoint and Outlook).
Excellent verbal and written communication skills, with a pleasant, professional and helpful demeanor. Displays professionalism and represents organization in a professional manner.
Exemplary customer service focus, with both internal and external clients.
Excellent interpersonal skills, with the ability to communicate effectively with others in a professional and friendly manner.
Strong attention to detail & organizational skills, with the ability to multi-task, meet deadlines and work independently.
Excellent analytical and proactive problem-solving abilities
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Knowledge of school programs for children on Autism Spectrum preferred
Other
Must be 18 years old or older.
Must be able to pass a thorough background check
High School diploma or equivalent
Source: Indeed.com
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