Senior Assistant Customer Support – Fully remote – DXC Technology – Remote

Job Description:

Location – US remote

Responsibilities

Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
Efficiently process transactions and track responses to ensure completion.
Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Required Qualifications

High School diploma
1-2 years customer service experience
An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Solid time management skills
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

Some college experience or a trade or professional certification.
Insurance or Financial Services industry experience or Product specific experience.
Prior Call Center experience is highly preferred.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

Job Type: Full-time

Salary: From $38,000.00 per year

Work Location:

Fully Remote

This Company Describes Its Culture as:

Detail-oriented — quality and precision-focused
Outcome-oriented — results-focused with strong performance culture
Stable — traditional, stable, strong processes
Team-oriented — cooperative and collaborative

This Job Is:

A job for which military experienced candidates are encouraged to apply
A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

Company’s website: