Master Electronics has an exciting career opportunity for a Desktop Support Supervisor in our Phoenix, Arizona location. The Information Services (IS) department provides technical support to all Master Electronics family of brands across the United States, Canada, EMEA, and APAC.
We’re seeking a hands-on leader who is excited about the opportunity to make a difference as the company evolves. As such, this position is ideal for an individual who is both technically savvy and customer centric. The ability to work in a fast-paced environment with strong attention to detail is essential.
How you will spend your time as a Desktop Support Supervisor:
- Leading and mentoring a small team of Phoenix-based Desktop Support Technicians responsible for enterprise wide first-level support either in person or via remote assist tools
- Creating and maintaining a culture of service that places our internal customers first
- Ensuring Key Performance Indicators (KPI’s), Service Level, and other metrics meet or exceed operational expectation
- Collaborating with end users, programmers, and functional managers to troubleshoot and document issues
- Ensuring documentation is up to date for tools, best practices, and end user self service
- Managing the Change Management lifecycle as it relates to the Information Services department
- Proactively recognizing opportunities to positively impact the end user experience through technology
- Providing administration of business tools such as File Shares, Anti-Virus, Patch Management, Office 365, Service Desk Ticketing, etc.
- Preparing and delivering IS related communications
- Procuring and tracking technology equipment for the enterprise
- Providing escalated support, including off-hours as needed, for critical business applications
- Other duties as assigned
We’re excited if you have:
- A bachelor’s degree in computer information systems, Information Technology, or a similar related discipline and/or 5+ years of relevant work experience
- 3 + years of leadership experience in an enterprise global service desk operation
- Familiarity with Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL) processes
- Proven experience supporting automated tools, workflows, monitoring/alerting, and end-user self-service documentation
- Prior experience providing Change Management for technology related projects on an enterprise scale
- Dynamic troubleshooting skills for a range of technical issues from new hire setups to complex ERP/warehouse issues.
- Prior experience with systems such as Samanage, Zoom, Office 365, SharePoint, Azure, ProvideX, or PxPlus applications is a plus
Why Master Electronics?
As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
Each employee onsite is required to wear a face mask/covering at all times. Also, each employee is temperature tested when they first enter the building.
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Company’s website:
- https://www.masterelectronics.com/
Company’s Facebook page:
- https://www.facebook.com/OfficialMasterElectronics/
Benefit Conditions:
- Waiting period may apply
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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