Call Center Representative/Customer Service – Sono Bello – Tacoma, WA

Does working from home appeal to you? Do you live within 100 miles or hour and a half commute time from Kirkland, WA? Do you thrive on providing exceptional customer service? If you answered,
“yes”—you have found the right place!

Sono Bello is hiring Patient Ambassadors who will be connecting with our potential patients and scheduling them for a consultation at one of our nationwide centers. Our company specializes in minimally invasive body contouring with advanced cosmetic technology. Our Patient Ambassador
Center plays a vital role in the beginning of a life changing experience for our patients! We are committed to helping our patients live their lives beautifully.

BENEFITS:

Full time hours
Consistent schedule with flexible shift options
4 Weeks of paid training
Base pay of $16.00-$18.00/HR
Avg. hourly of $18.00-$23.00 including monthly bonus pay
Medical, dental, and vision insurance coverage
401K investing program
Paid holidays
Paid time off
Fun and casual work environment
Career coaching and development

CORE RESPONSIBILITIES:

Communicate with patients via inbound call, outbound call, online chat, and/or email inquiries (no cold calling)

Record patient information within our database
Engage with patients in a friendly and professional manner to assist them in their needs and scheduling a consultation at one of our nationwide centers
Offer support and solutions to patients in accordance with the company’s customer service policies
Collaborate with management teams to stay updated on new services and policies
Navigate computer technology effectively

To thrive as a work from home ambassador, the following attributes will be key:

Comfortable with technology
Enjoy speaking with our patients
Driven to advance your skills and improve personal KPI’s
Thrive in a work from home setting
Highly reliable and able to maintain exemplary attendance

ADDITIONAL QUALIFICATIONS:

Ability to work either Saturday or Sunday on a regular basis
Sales with a quota or objective: 1 year
Customer service: 1 year
Motivated and excited by the opportunity to help others in their journey to be their best selves
Confident with using and learning new computer systems and technology
Private, quiet space with a lockable door for your home workstation
High-speed internet connection
Must be able to travel to office in Kirkland, WA during training and/or as necessary
Ability to pass typing and additional skill assessment

Eligibility limited to candidates located within 100-mile radius or 1.5-hour commute time from
Kirkland, WA

The hiring process will include a combination of phone, virtual and in person screening. A typing test will be mandatory. Minimal commute is required during training; it will be split between our office (the Patient Ambassador
Center) in Kirkland, WA and at home. Then, a transition to fully WFH with a monthly in-person check-in at the office. Training Schedule will be Mon-Fri, 9am to 6pm. WFH Mon – Wed, and in office Thursday and Friday.

All computer equipment is provided by Sono Bello and will need to be set up by you in a private, quiet workspace.

Compensation: $16.00 to $18.00/hour with monthly bonuses

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits: