Join Village Medical as a Clinical Support Supervisor
Join the frontlines of today’s healthcare transformation
Why Village Medical?
At Village Medical, we’re looking for a Clinical Support Supervisor to help us transform the way primary care is delivered and how patients are served in their homes. Village Medical at Home is full-service primary care that meets our patients where they are. With trusted doctors and advanced practice practitioners working together, our patients get the coordinated care they need, in the comfort of their home. This in-home program is designed to give patients and caregivers flexible solutions, and ensure seamless communication between care providers.
As a national leader on the forefront of healthcare, we’ve partnered with many of today’s best primary care physicians. We’re equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We’re creating care that’s more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we’re looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
Could this be you?
The Clinical Support Supervisor facilitates day-to-day operations within the Village Medical at Home model, including managing patient, staff and provider interactions and maintaining a service-based approach to issue resolution. Partnering with the clinical support staff to promote the highest standards of quality of patient care by appropriately managing patient flow. He/she provides support and training to staff, to encourage their abilities to effectively address triage calls and service recovery. This role will report to the Director of Clinical Operations.
How you can make a difference
- Leadership and facilitation skills that engages staff in strong communications for clinical problem solving and decision making
- Develop and implement field staffing plan for At Home providers
- Supervises and monitors the performance and skills of Medical Assistants, assuring the delivery of quality health care services
- Fosters teamwork and contributes to an environment of respect and inclusion
- Provide immediate follow-up, documentation and communication to employees
- Monitors and orders medical supplies, pharmaceuticals and immunizations as needed
- Serves as champion, to assist staff to interpret organizational and clinical changes in a positive manner
- Promotes, supports and participates in process improvement, quality initiatives, and innovation
- Conducts clinical staff meetings and huddles
- Ensures appropriate orientation of new employees and on-going training and development of clinical staff to meet changing needs and organizational demands
- Completes annual and mid-year employee evaluations for clinical staff
- Regularly attends leadership meetings and other pertinent meetings as required for position/office
- Participates in the recruitment, selection and hiring process for clinical positions
- Proactive in employee mentoring, coaching, and discipline
- Promotes staff education opportunities and coordinates training
- Responsible for bi-weekly completion of clinical employee payroll
- Oversees the delivery of patient care, works with providers and MAs to resolve all emergent patient or clinical issues in a timely manner
- Serves as emergency back up for medical assistants as needed in the field with providers
- Monitors patient activities; identifying gaps and partnering with leadership and clinical staff to address appropriately
Skills for success
- Self-motivated: energetic, self-starter; can work autonomously with limited direction
- Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes
- Flexible: ably navigates within ambiguity; solution-oriented
- Analytical: strong research, writing, analytical and critical reasoning skills
- Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills
- Collaboration: orientation to team-based work product and results
- Leadership: develop and nurture teams; successfully achieves results through others
- Humility: low ego; engenders trust; respectful
Experience to drive change
- High School Diploma or Equivalent required
- Current Registered Medical Assistant, LVN Preferred
- Phlebotomy experience required
- 5 year’s experience in Primary Care setting, comfortable with geriatric populations
- 1 year of leadership experience, preferably with building teams from the ground up
- Basic computer literacy with experience in Windows-based programs
- Prior home care patient experience in a Medicare-certified home health and/or hospice agency preferred
How you will thrive
In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, Village Medical offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.
Most importantly, you make a difference. You see a clear connection between your daily work on Village Medical products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.
Our unique Village Medical culture – how inclusion and diversity make the difference
At Village Medical, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Explore your future with Village Medical today!
Source: Indeed.com
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