Service Technician III – AVI Systems – Milwaukee, WI

What You Will Be Doing

Provide Equipment Maintenance and Repair Service:

• Diagnosis, service and repair of audio, video, electronic communications, and presentation equipment is provided within the assigned time frames with no supervision.

• Service offerings are explained and promoted to existing and new customers.

• Provide technical consultation and supervision of work to less experienced technicians.

• Perform on-site and in-shop service, engineering and fabrication of special purpose devices when required.

• Complete all necessary documents pertaining to service orders, repairs, parts/materials ordering and inventory.

• Maintain parts and materials inventory in accordance with company policies and procedures.

• Maintain work areas and equipment service manual files in a clean, organized and professional manner.

• Accurate repair estimates are provided to the Customer Service Representative.

• Technical consultation is provided to sales representatives related to equipment malfunction and similar problems.

• Ability to troubleshoot, modify and load control system, DSP and other system software and firmware.

Production:

• A minimum chargeability of hours worked is 70%

• Assignments related to electronic equipment maintenance, repair and installation are regularly completed within the budgeted time.

• Leads for product or service sales are generated regularly and communicated to Area leadership.

• Considers customer feedback to improve quality and effectiveness of service.

Technical Standards:

• Customer complaints are resolved promptly and documented according to company policies.

• Any company instituted Customer Satisfaction Service Survey results meet its’ established performance ratings.

• Technical Services Standards for Business Practices, Maintenance Services and Internal Standards are consistently adhered to.

• Process and standards improvement recommendations are regularly communicated Area leadership.

Additional Assignments:

Accountability:

What You Bring to Assure Success:

• Previous experience in the service or installation of audio, video, and/or audiovisual, presentation systems and IT/Networks

• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction

• Communication and customer relation skills

• Ability and willingness to travel to customer sites

• InfoComm CTS-I Certification

• AQAV CQT Certification