Accounts Receivable – Southern Glazer’s Wine and Spirits – Tampa, FL

Summary of the Job:

Southern Glazer’s Wine & Spirits, the largest, privately-held liquor/wine distribution company in the USA, is looking for an ambitious, motivated, professional employee to join our operation’s team. The Accounts Receivable Department is cross-trained in all NCC departments to better assist our customers and sales force. Working in a fast pace environment by researching past due balances, contacting customers and sales, resolving discrepancies, keeping all accounts under the 90+ days. The National Call Center is open from 8:00am to 11:30pm EST.

Job Responsibilities:

• Ensure the collection of past-due customer accounts from inception to account resolution.
• Submit invoices and credit copies to customers.
• Provide overflow support for internal and external customer support lines.
• Notify customers of the outstanding balance, research payment discrepancy, and document actions are taken.
• Ensure timely follow-up to comply with the severity of past due status.
• Work with Credit Corrections to secure product credits.
• Process credit apply batches
• Provide cooperative communication to foster collaboration with suppliers and sales force.
• Professional commitment is expected (i.e. attendance, promptness, focus on job & tasks, always working, and contributing.)
• The emphasis in Statistics, Quantitative Methods of Business, and/or Information Technology a plus.
• At least three years of professional work experience (internships will be considered as work experience)
• Strong Analytical skills.
• Ability to take responsibility and ownership of accounts assigned.
• Must be able to clearly communicate and voice personal opinions in a professional manner about solutions/recommendations to various levels of management even when faced with opposition or pushback.
• Must be flexible and able to work any hours that the call center is open. Shifts may change.
• Must be able to work under time deadlines and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiency.
• Responsible for understanding and learning the alcoholic beverage distribution industry and how each functional business area operates (both locally and as part of the national company). Ability to handle incoming calls and resolve customer issues
• Must be proficient in Microsoft Office, including Outlook, Word, and Excel
• Process Payment Commits for all supported states
• Assist with accurate completion of all assigned depository bank reconciliations and cash management responsibilities.
• Post and reconcile payments through Lockbox, Sales Force Remote Deposits, Mobile Deposits, Online Banking, DWS and Depot Credit Card Payments, and physical check payments.
• Assist with research and follow up on outstanding items on bank reconciliations and facilitate necessary adjustments.
• Perform other work-related duties and special projects as assigned by Management.

Qualifications

Required Skills :

• High School Diploma/GED
• 2-3 years of experience in the Accounts Receivable field.
• Accurate and Quick data-entry skills and 10 key by touch
• Proficient in MS Office (Word, Excel, Outlook) and proprietary record-keeping database.
• Persuasive negotiation skills in matters of payment discrepancies.
• Strong analytical, critical thinking, problem-solving and customer service skills.
• Strong skills for attention to detail and organizational skills.
• Professional written and verbal communication skills.
• Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction, and perform assigned duties.
• Ability to work well within a team as well as independently.

Travel:

• As needed in case of an emergency.

At Southern Glazer’s Wine & Spirits employees from different cultures and geographies bring together their unique backgrounds, experiences, and values to understand the needs of suppliers and customers. Diversity of thought is critical to the company’s success and growth. We are dedicated to hiring, developing, and retaining the best talent in the market.

Southern Glazer’s Wine & Spirits recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates should possess the right to work in the United States, as it is not the practice of Southern Glazer’s Wine & Spirits to sponsor individuals for work visas.

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Southern Glazer’s Wine and Spirits:

Southern Glazer’s Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for. Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.