The Patient Access Specialist is an integral part of the health care team and assists clinic operations in a professional manner. Responsibilities include, but are not limited to, assisting patient with provider and nursing issues needing prompt resolution, and receiving, logging, and returning calls, regarding patient’s needs, requests, and access to their provider. The PAS will assure patient has access to an appointment when requested. This position will also work with all staff, clinical and clerical, to ensure an efficient and professional environment, while meeting the needs of the patient.
Duties and Responsibilities
The PAS performs the following duties as assigned.
Provides patient access services.
- Oversees provider schedule to include accommodating access to an appointment as requested. This will include blocking/unblocking provider schedule and rescheduling appointments as needed.
- Make follow up appointments.
- Complete tasks of the EMR (electronic medical record) to include working appropriate assigned jellybeans, i.e. schedule, telephone encounters and documents.
- Answer incoming calls and voicemail retrieval. Will be required to maintain a log of all incoming calls. Will be responsible for returning all calls promptly.
- Generate telephone encounters and route to provider or nurse with a message from patient or outside entity needing resolution. These calls will include, but not limited to, refill request, lab results, pharmacy request, home health requests.
- Assist clinical team with paperwork completion within scope. This could include Title 19, DME, Home Health, Letter of Medical Necessity, work/school notes.
- Relay normal lab results to patient, per provider direction.
- Work incoming fax box. Sort, scan, and attach document(s) into the patient assigned medical record folder.
- Various secretarial duties.
- Maintains incoming and outgoing mail by adding postage, sorting, delivering to appropriate mail service.
- Receives incoming faxes and distributes accordingly.
- Maintains copier supplies and calls support staff as needed.
- Receives and signs for packages.
- Maintains adequate inventory of office supplies as appropriate.
- Assists with Medical Records requests.
- Demonstrates strong initiative to get daily work finished and processed.
- Communicates effectively with staff to include clinical and clerical support.
- Demonstrates accurate judgment.
- Huddle each morning with provider and clinical staff to discuss the provider daily schedule as well as any tasks needing to be prioritized.
- Notify supervisor of any problems, in a timely manner and works to resolve said issues.
- Assume other responsibilities as needed.
Fulfills administrative duties.
- Assists in maintaining an efficient, safe, secure, orderly, and environment of care for all visitors and staff.
- Acts as a backup Patient Service Representative, when needed.
- Performs all other duties as assigned.
Knowledge, Skills and Abilities
- Ability to read and comprehend short correspondence, and memos.
- Ability use Microsoft Office including Excel spreadsheets.
- Ability to document, with clarity, all information relevant to incoming calls.
- Ability to effectively present information in small group situations to staff and the general public.
- Ability to work cooperatively with staff.
- Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
- Ability to prioritize and allocate resources
Credentials and Experience
Must have High School Diploma
- One (1) year of receptionist experience in an office setting.
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