Acts as the first point of contact for patients and visitors by providing symptom screening upon entrance to an Advocate Aurora Health location. Team members in this role will be knowledgeable in our Safe Care Promise and Visitor policy guidelines. Responsible for the smooth flow of patients, visitors through designated entrances of AAH locations. This position will greet, ask structured health questions and take temperatures of all patient and visitors entering the facility. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora’s Purpose and Values. Must be committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Position will be based at designated entrances to the hospital.
Appropriately acknowledge or greet each person entering the building at assigned entrance.
Displays courteous, helpful behavior to patients, visitors, medical personnel, and team members.
Follows protocol for screening patients and visitors as they enter the medical facility.
Adheres to all patient, visitor and team member health screening policies, procedures, and guidelines.
Maintains orderly storage of supplies and keeps table area neat, clean and organized.
Oversee daily upkeep and cleanliness of screening areas.
Abides by and complies with all medical center and department policies and procedures.
Performs other duties and projects as requested by leadership.
Demonstrates service excellence towards all visitors and staff.
Adheres to hospital and screener dress code.
Scheduled Hours
Variable hours, weekends and holidays between the hours of 6a-10p
Licenses & Certifications
None Required.
Degrees
High School Graduate (or equivalent knowledge).
Required Functional Experience
Typically requires 1 year of experience in health care.
Knowledge, Skills & Abilities
Ability to develop rapport quickly with all department leadership.Ability to navigate and establish priorities in an often-ambiguous environment.Demonstrated ability to work with a variety of customers in a friendly, courteous manner, and actively listen to successfully determine the customer’s needs.Ability to interact with a diverse client population and provide excellent customer service.Excellent communication skills.Demonstrated ability to work as part of a team, interpedently and collaboratively.Demonstrated organizational and coordination skills.Ability to manage multiple demands and priorities. Ability to take initiative and self-manage daily tasks.Ability to work a flexible schedule as it relates to department demands.Ability to problem-solve, manage conflict, address customer concerns and complaints, and initiate recovery steps for service failures.Demonstrated ability to operate standard equipment.
Source: Indeed.com
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