Embraces the vision of Patient Financial Services: “To provide highly regarded and desirable Patient Financial Services that are caring, honorable, and innovative.” Under the direction of the Director of Medical-Surgical Services and Patient Financial Services Supervisor, the Testing Registration Coordinator maintains proficient scheduling and registration for Covid-19 testing. Engages in efficient processing of assigned tasks and projects while providing an exceptional level of customer service for all hospital customers. Provides multiple patient financial services in the form of: timely and accurate patient registrations, existing patient systems demographic, insurance data updates, basic payment collections, and engagement in quality assurance and process accuracy.
ESSENTIAL FUNCTIONS
Registration and Scheduling
- Registers patients in a timely and effective manner, while maintaining a high level of attention to detail with data entry. Audits visits for completeness. Ensures that paperwork and documentation are collected when appropriate; i.e. ID, Insurance, Consent, Physician Order, Name Change Information, Advance Directives, etc.
- Identifies compliance of orders, including CPT and ICD-10 codes, along with other requirements per SJH policy. If an order is identified as incomplete, contacts the physician’s office to obtain the necessary information.
- Protects and ensures the confidentiality of patient information, especially when delivering paperwork to the appropriate department.
- Follows federal, state, and any other legal guidelines such as EMTALA or HIPAA with regards to job functions.
- Coordinates with internal departments such as Utilization Review for the appropriate status of patients as well as collecting any legally required documentation.
Customer Service and Communication
- Meets the needs of all customers to enhance communication, way-finding, and access to available services at St John’s Health and affiliated facilities.
- Able to field questions and/or issues to the appropriate person or department. Communicates effectively, and presents a confident and friendly demeanor with all customers internally and externally.
- Performs duties according to the Scope of Service for the Extraordinary Events department.
- Continuously contributes to an extraordinary patient and customer experience throughout SJH.
Teamwork
- Represents, facilitates, and elevates team success within Extraordinary Events and St. John’s as a whole.
- Cross trains to assist with scheduling for other hospital departments
- Collaborates with other departments such as Utilization Review, Case Management, Nursing Units, Patient Assistance, etc, as needed, when additional information from the patient is necessary.
- Is clocked in and ready to take patients or carry out job responsibilities right at start of shift.
Problem Solving and Improvement Activities
- Autonomously applies sound judgment to solve operational problems, appropriately following up with team members and leadership to address. Participates in the launch, development, implementation, and control of improvement projects.
- Adheres to and actively practices in St. John’s Corporate Compliance Program, and participates in Performance Improvement activities.
- Seeks and implements improvement projects directly related to the Covid-19 testing and patient registration functions.
JOB REQUIREMENTS
Minimum Education
Required: High School Degree or GED equivalent.
Preferred: Medical terminology certification or proven knowledge of medical terminology, other relevant professional certifications.
Minimum Work Experience
Required: Must be able to read, write and speak English fluently. Prior Front Desk or Business Office experience. One year or more of strong customer service experience.
Preferred: Prior healthcare experience.
FUNCTIONAL DEMANDS
Working Conditions
Remote position, heavy computer and phone use.
Physical Requirements
60 to 80% of day sitting and computer use. Medium phone usage.
Source: Indeed.com
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