Customer Service/Operations Manager – (Healthcare industry)

If you are a Customer Service/Operations Manager with experience working in a medical products company, a tissue bank, organ procurement organization or other customer focused health care organization please read on!

Headquartered in Pinnacle Park, Arizona, we are an established Processing/Distribution company in the Biotechnology industry. We have been servicing our customers for over 10 years and are rapidly expanding our team!

We are actively hiring for our next Customer Service/Operations Manager to lead our Customer Service department and play an integral role in resource planning, technology implementation and quality monitoring. If you have experience in the Healthcare Industry, and at least 3+ years in a supervisory role, with a blended background of sales, operations, customer service and marketing — Please apply TODAY!

Top Reasons to Work with Us

-Innovating products
-Growth opportunities

What You Will Be Doing

-Hire, train and schedule Customer Service staff to help our domestic and international customers
-Resolve customer concerns and identify opportunities for improvement
-Support achievement of sales goals
-Review and manage inventory
-Manager and maintain our Salesforce Customer Relationship Management software
-Communicate and support Sales team, Quality control and Regulatory Affairs

What You Need for this Position

At least 5+ years of experience in/with:

– CRM Experience
– Healthcare Industry
– Microsoft Excel
– Customer Service Supervisory experience
– FDA Regulatory Compliance
– Resource Planning
– Technology Implementation
– Quality Monitoring

Nice to have:

– Salesforce Customer Relationship Management
– Cloud-based work platforms

So, if you are a Customer Service/Operations Manager with Healthcare Industry experience, please apply today!

Source: Monster.com
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