Role Summary
The Senior Manager of Product for Device Protection, Upgrade & Trade-in will be responsible for providing continuous and visible leadership for product performance and future development and deployment plans. The Senior Manager of Product for Cox Wireless Device Protection, Upgrade & Trade-in will also be accountable for and serve as an authority on all aspects of product portfolio’s lifecycle including: launch, customer experience, financial and operating metrics, enhancement priorities and product roadmaps; Manage product P&L with focus in driving product revenue & profitability; Recognized as subject matter expert on these products and how these products improve the Cox Wireless customer’s journey; Leads cross-functional teams by example demonstrating passion and drive to satisfy customer needs and optimize customer experience/retention through product innovation, processes and technology; Synthesizes information to determine both current and future (years in advance) customer needs. Input into budget decision; commits resources to address/balance customer needs; Operates with extensive latitude for independent judgment within operational parameters; Negotiates critical and controversial issues with partner companies; May be responsible for product portfolio roadmaps requiring multiple year plans; Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results.
Primary Responsibilities
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Actively and consistently support all efforts to simplify and enhance the customer experience
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Responsible for understanding competitive products and consumer trends to inform the product roadmap and ensure Cox gains and maintains competitive advantage in the marketplace.
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Accountable for the completion of product development and launch projects and achievement of business objectives through planning, budgeting, resourcing, and monitoring accuracy of work, etc.
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Manage and review allocated budget and actual spend for product development and lifecycle activities.
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Works with partners on promotion activities & training to drive additional product attach rates.
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Serves as champion for product initiatives to obtain necessary cross-functional support and sponsorship with Sales Strategy, Marketing & Retail.
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Develops and maintains a firm understanding of the competitive products in the market and how the Cox Wireless offers may need to be in enhanced for Cox to maintain a best in class offering.
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Understand and monitor the value of secondhand devices in the market to ensure Cox Wireless is receiving optimal value for our secondhand devices.
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Directly and indirectly influences others to garner needed resources and support.
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Generates business insights which guide product solutions.
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Identify customer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience. Directs product features from ideation through deployment.
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Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.
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Develop a documented product vision which aligns with and/or enhances customer needs, market and competitive trends and corporate strategy.
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Drive the development of business cases which define the product value proposition to support product and services roadmap investments in collaboration with business partners.
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Direct the prioritization of product improvements and necessary resources across the product portfolio to optimize customer experience and strengthen financials.
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Facilitates communication amongst executive, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision.
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Create, sustain and optimize operational practices and procedures to drive efficiencies.
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Monitor developments within the wireless device protection/Upgrade/trade-in industry, vendor community and technology trends in general to consider implications and benefits to customer expectations and product roadmaps.
Minimum
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7 or more years of experience required in wireless, wireless product management or insurance; 5 or more years if candidate possesses related advanced degree.
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Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.
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Demonstrate strong wireless and device protection, upgrade & trade-in knowledge.
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Requires strong knowledge of MS Office.
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Highly organized with strong ability to manage multiple projects with high visibility, high impact and tight timelines simultaneously.
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Ability to form strong relationships across cable, Internet, mobile, technology and other related industries.
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Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
Preferred
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BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, etc.)
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3 or more years of experience in a management role preferred.
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Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About Cox
We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Source: Indeed.com
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