Patient Services Associate – Ophthalmology – OSU Physicians – Columbus, OH

Benefits: We know that having options and robust benefit plans are important to you. To make sure our teams have a great experience working with us, we offer:

• Health Insurance Plans
• Short and Long Term Disability Plans
• Employer paid Life Insurance
• Tuition Reimbursement Program
• Paid Parental Leave
• Employer-paid Retirement Program
• Generous paid time off program to provide work/life balance
• 1 0 paid holidays and MORE!

OSU Physicians, Inc.

We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, iconic, determination, teamwork, competitive, purpose, compassion, community, pride, integrity.” These are words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization. Sound like something you are seeking? We invite you to keep reading.

Located throughout Central Ohio serving as the clinical service arm of one of America’s top-ranked academic medical centers, OSU Physicians, Inc. fosters an environment built on diversity, employee development and quality patient care. At our organization, we value inclusiveness, determination, empathy, sincerity, ownership and innovation by leading the charge toward a better future through the power of connection.

Our vision is to push the boundaries of discovery and knowledge to solve significant health problems and deliver unparalleled care to our patients. Apply now and work together with us to make a greater impact on our society in which we serve.

Position Summary:

The Patient Services Associate is responsible for c oordinating and providing patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.

• High School diploma or equivalent;
• One year of customer service experience; or equivalent combination of education and experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
• Position continually requires demonstrated poise, tact and diplomacy.
• Independent judgment is required to plan, prioritize, and organize a diversified workload