Optometric Assistant – For Eyes -Coral Way – Miami, FL

Optometry Assistant

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JOB DESCRIPTION

For Eyes Optical

JOB DESCRIPTION: OPTOMETRY ASSISTANT

Purpose of the Role:

The purpose of this role is to support the Doctor in the routine practice of optometry under the general direction and supervision of the Store Manager and within the scope of state law and the policies of For Eyes.

Reports to:

Store Manager
Key Responsibilities of the Role:

Verifies patient information by interviewing patient, recording medical and demographic history, and confirming insurance coverage and eligibility
Prepares patients for examination through chart preparation, pre-testing and reporting patient history summary to the Doctor
Assists with contact lens insertion, removal and care compliance training
Provides general optometric office duties including but not limited to: answering telephone, appointment scheduling, collecting fees and generating receipt for visit, office supply maintenance, contact lens diagnostic stock supply maintenance, overall office cleanliness and appearance, equipment maintenance, and general troubleshooting
Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor. Report non-compliance observations and concerns accurately and promptly
Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
Maintain accurate filing of patient records
Serves and protects the clinical practice by adhering to professional standards, policies and procedures, federal, state and local requirements
Enhances the reputation of the practice as well as overall patient satisfaction and loyalty by accepting ownership for patient requests. Explores opportunities to add value
Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment. Follow proper procedures when accepting checks and credit cards
Support the business using the highest standards of ethics and integrity
Participates in mandatory employee training programs
Assist co-workers as needed, including rendering assistance to retail associates in Non-ECA locations, as appropriate
Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. Continually promote, support and reinforce the For Eyes philosophy of the 3 C’s: “Take care of the Customer, the Company and Co- workers.”
Foster Teamwork and maintain a positive working relationship with your co-workers, supervisors, and optometry practice that supports and contributes to exam growth, high capture rate, and delivering sales goals

Additional Responsibilities:

Ability to handle job stress and interact effectively with others in the workplace
Maintain and continually develop professional job skills and knowledge
Demonstrate dedication to honest and ethical business practices at all times
Uphold company standards to professional behavior in all business dealings
Successfully complete For Eyes training requirements in a timely manner
All other tasks and duties as may be requested by management

Physical Demands:

Must be able to remain in a stationary position 50% of the time
Includes lifting up to 35 lbs
The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations
Ability to move about the store to access sales floor, adjustment area, office machinery, etc.
Repetitive hand and eye coordination and strength to make fine motor eyewear adjustments
Adequate visual acuity to read lensometer, take eye measurements and product SKUs.
Ability to remember and recall details like optics, promotions, insurance, and customer encounters
Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information
Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry
Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

Key Performance Indicators:

Sales Driven
Patient Satisfaction

Required Qualifications/Level of Education:

High school diploma or equivalent
Able to work flexible schedule, including evenings and weekends
Occasional travel and work in different store locations in District
Eye care/medical office experience

Core Competencies:

Drive Results
Ethical Conduct
Customer/Client Focus
Communication Proficiency
Problem Solving

Key Skills, Knowledge and Experience:

Solid organizational skills including attention to detail and multi-tasking skills
Excellent oral and written communication skills (high level of English is a necessity)
Experience with electronic medical record keeping, preferred
Fluency in languages other than English, preferred

Personal Attributes: