Cannabis Advisor
Job Description
The responsibilities of the Cannabis Advisors (CAs) within Garden Remedies, Inc. (GRI) broadly embrace the key areas described below. The most critical role is to ensure outstanding customer service and cannabis knowledge within our adult use and medical cannabis dispensary. Working within a team, the CAs are the point of contact for all patients/customers at our dispensary. Outstanding communication skills, the ability to assess our customers’ needs and providing detailed information about our products is required. Our CAs will assist in developing GRI’s brand: you will be required to deliver GRI’s customer service standards and to exceed our customers’ expectations
Responsibilities:
- Provides high level boutique customer service that consistently exceeds customers’ expectations
- Maintains extensive knowledge of the cannabis industry and GRI’s products
- Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
- Identify cross selling opportunities and recommend alternative methods of consumption
- Provide private consults
- Run the booth as needed
- Provide customer intake
- Must understand the express menu and express pick up process
- Build patient profiles
- Maintain and organize sales floor supplies
- Accountable for accurately utilizing the Point of Sale system, inventory management and the MA state databases
- Required to follow opening and closing cleaning procedures
- Follows and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures
- Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
- Remains knowledgeable of GRI’s product inventory and is able to easily explain the benefits of the specific products and the methods of titration in a way that is understood by all customers
- Maintains a level of intellectual curiosity regarding the benefits of cannabis
- Practices fine dining level customer service by providing extraordinary attention to the customers’ needs while communicating information of products honestly. Must go above and beyond to try and effectively answer customers questions and concerns
- Is knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits
- Maintains a clean, safe, and well merchandised store environment
- Acknowledges any inventory issues and properly reports them to management
- Completes other duties as assigned in a timely and appropriate manner
Qualifications:
- At least 21 years of age
- Has cannabis knowledge and is up to date on current trends in the industry
- One+ years of retail experience in a team environment
- Familiar with online databases, Point-of-Sale inventory and cash management
- Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high traffic retail environment
- Fun attitude and strong work ethic
- Intellectual curiosity specifically in regards to cannabis products
- Required to work 40+ hours and nights and weekends as needed
- Must have Highschool diploma or equivalent
- Must be able to work well in fast paced, high volume environment
- Must be able to pass a background check
- Must not have been convicted of any felony offense
Required Skills:
- Basic math skills required
- Practices empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice. Must be sensitive to different customers’ needs and be able to adapt accordingly
- Promotes a work environment that is positive, customer-service oriented, and rooted in education
Supervision:
- Works under the general supervision of the dispensary’s management team
- This position is not responsible for supervising other employees
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends
Shifts:
- Morning (Required)
- Mid-Day (Required)
- Evening (Required)
Working Days:
- Monday (Required)
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Required)
- Sunday (Required)
Application Question:
- Do you have reliable transportation?
This Company Describes Its Culture as:
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
Company’s website:
- https://gardenremedies.com/
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
Source: Indeed.com
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