Service Advisor – Automotive – Fowler Automotive – Norman, OK

Service Advisor – Automotive

If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously

• Listen to each customer and clearly articulate repair needs to techs

• Upsell recommended/additional services using low-pressure, high-integrity methods

• Provide accurate estimates of repair/maintenance costs

• Adherence to dealership policy on customer vehicle care and operation

• Follow up on each repair and keep customers informed of progress

• Inspect repair quality and ensure that all work is complete

• Notify customers when vehicles are ready for pick up

• Review and explain repairs and associated costs with customers; and perform an active delivery

• Handle minor customer concerns and complaints

• Keep Service Manager informed of all problems and potential problems

• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and is highly competitive in the marketplace.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and job specific education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About our Company

Fowler Automotive provides the best car dealership experiences in the Oklahoma City, OK; Denver, CO; and Tulsa, OK areas. We strive to make your career with our auto group a great experience.

We are always searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know you!