Patient Access Rep – Christus Health – Alexandria, LA

Description

Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access / Pre-Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access / Pre-Access has numerous procedural requirements including data elements, insurance verification, authorization for services, collections for all patient portions including prior balances and balancing of cash at shift end. Patient Access / Pre-Access staff is responsible for the successful financial outcome of all patient services. Patient Access / Pre-Access communicate directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access / Pre-Access representatives require dependability, flexibility, and teamwork.

Requirements

• A. Education/Skills:

• Successful completion of the core educational curriculum “Excellence at the Front End” required within one year of employment.
• Excellent communication and organizational skills
• Demonstrate excellent customer service skills
• Must be able to follow detailed instructions and perform repetitious tasks
• 45 wpm typing required
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
• Proficient in office automation applications such as Microsoft Office preferred
• Interpret and analyze data
• Ability to read, comprehend and retain information
• Perform mathematical calculations proficiently
• Knowledge of basic medical terminology preferred

• B. Experience:

• One year experience in hospital registration or a comparable position preferred.

• C. Licenses, Registrations or Certifications:

• None Required