Collection Specialist (Austin)

**** Visit our website to Apply Online www.RoseDental.Net/Careers ****

Summary
Responsible for dental and some medical collections of patient accounts receivables, and reconciliation for the dental group. May include occasional insurance AR.

Work Schedule: Monday thru Friday 8:00 am – 5:00 pm

Essential Duties and Responsibilities
• Effectively manage patient accounts through proper collection procedures.
• Place calls to patients with past due balances in a professional manner while keeping and improving customer
relations.
• Process collections letters and notate accounts accordingly.
• Accurately report delinquent accounts to the collections agency
• Identify issues attributing to account delinquency and discuss them with management.
• Adhere to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the Rose Dental Group policies, professional expectations, service
excellence standards, and collection laws.
• Other duties may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
• High School Diploma or GED required.
• Dental and Medical insurance experience preferred.
• Accounting and Collections experience required.
• Minimum of two years of collections experience.

Knowledge, Skills and Abilities
• Ability to manage multiple activities with minimal direction, while relying on experience and judgment to plan
and accomplish goals.
• Strong organizational and time management skills.
• Strong basic math skills with the ability to reconcile patient accounts.
• Excellent attention to detail and ability to complete work with high level of accuracy.
• Excellent communication skills; demonstrate a professional approach in dealing with patients and insurance
companies.
• Proficiency with computer applications such as Microsoft Outlook, Excel, and Word.
• Prefer experience with dental software such as Dentrix.
• Ability to operate standard office equipment including computer, calculator, phone, copier/scanner, and fax
machine.