Medical Assistant – MA Urology – Full Time – Heritage Healthcare – Eureka, CA

Job Summary: Under general supervision of the Clinical Supervisor and Clinical Manager, assists physician/provider with all general medicine or specialized medical practice duties.

Essential Values-Based, Leadership and Management Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the Mission of the St. Joseph Health System.

Compassion Jesus taught and healed with compassion for all. –Matthew 4:24

We reach out to those in need and offer comfort as Jesus did. We nurture the spiritual, emotional and physical well-being of one another and those we serve. Through our healing presence, we accompany those who suffer.

Dignity All people have been created in the image of God. –Genesis 1:27

We value, encourage and celebrate the gifts in one another. We respect the inherent dignity and worth of every individual. We recognize each interaction as a sacred encounter.

Justice Act with justice, love with kindness and walk humbly with your God. –Micah 6:8

We foster a culture that promotes unity and reconciliation. We strive to care wisely for our people, our resources and our earth. We stand in solidarity with the most vulnerable, working to remove the causes of oppression and promoting justice for all.

Excellence Whatever you do, work at it with all your heart. –Colossians 3:23

We set the highest standards for ourselves and our ministries. Through transformation and innovation, we strive to improve the health and quality of life in our communities. We commit to compassionate, safe and reliable practices for the care of all.

Integrity Let us love not merely with words or speech but with actions in truth. –1 John 3:18

We hold ourselves accountable to do the right things for the right reasons. We speak the truth with courage and respect. We pursue authenticity with humility and simplicity.

Essential Functions:

  • Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette. (20%)
  • Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule. (15%)
  • Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR. (15%)
  • Anticipates patient care needs and consults with provider as needed. (10%)
  • Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures. (10%)
  • Maintains current knowledge of SJHMG clinical policies and procedures. (10%)
  • Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas. (5%)
  • Assists with procedures and administers medications within the MA scope of practice and per provider orders. (5%)
  • Maintains current knowledge of medications, waste disposal and sterile techniques. (5%)
  • Attends and actively participates in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees. (3%)
  • Maintains CPR and other appropriate certifications. (1%)
  • Responds to and participates in all medical emergencies and codes. (1%)

Additional Responsibilities:

  • Performs all other duties as assigned.

Age-Related Competencies:

  • Human development knowledge/skills:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served including knowledge of the principles of growth and development and psychosocial characteristics and interventions for infant (0-1 year), child (1-5 years), school age (6-12 years), adolescent (13-17 years), young adult (18-45 years), middle adult (46-60 years), older adult (60+ years).

  • Age-specific patient needs that employee is required to understand and meet:

Demonstrates the ability to recognize age specific information related to age specific needs of the patient and provides appropriate care as needed.

  • Additional requirements:

Demonstrates age appropriate communication skills for the patient population served.

Demonstrates knowledge of age-specific community resources.

Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Maintains all practices to protect PHI and adhere to HIPAA standards.

Risk Management: Cooperates fully in all risk management activities and investigations.

Safety Requirements: Is knowledgeable of, observes and complies with Codes of Safe Practice, safety policies and emergency procedures.

Minimum Position Qualifications:


  • Graduate of a State recognized vocational school or equivalent.


  • MA certificate
  • Current CPR (BLS) certificate

Experience: Entry level with less than 2 years’ experience as a Back Office Medical Assistant in an ambulatory care facility or medical group practice.

Computer Skills: Basic computer skills including Microsoft Word, Windows and an e-mail system.

Knowledge / Skills / Abilities:

  • High level of customer service skills with a genuine caring approach to helping people.
  • Maintains a positive attitude with changing conditions.
  • Good organizational abilities.
  • Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization.
  • Must be able to work under general supervision.
  • Must have a professional and mature demeanor.
  • Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.

Preferred Position Additional Qualifications:

Computer Skills: EMR and/or IDX experience preferred.

Other: Bilingual English/Spanish communication skills a plus.

Environmental Conditions: May include exposure to potentially hazardous material, infectious agents, contact with patients, public and staff.

Physical Requirements: Sitting, standing, walking, bending, climbing, reaching, stooping, kneeling, pushing/pulling, lifting/carrying up to 24 lbs., and grasping.

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