Manager – Strategic Operations

CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, CHEP created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. CHEP employs approximately 11,000 people and owns approximately 300 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco, Kellogg’s and Nestlé. CHEP is part of the Brambles Group and operates in more than 55 countries with its largest operations in North America and Western Europe. For more information on CHEP, visit For information on the Brambles Group, visit

As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organisation with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit

Position Description

The purpose of this role is to help lead the Strategic Operations function in providing value-add analytical and business intelligence support to all CHEP Services/3rd Party Operations functions as well as the day to day management of those Plant Operations activities not assigned to the Regional Operations teams. This key individual will have key accountabilities for Operational SOP’s, and 3rd party Management Group contracts and will also be responsible for leading and developing analytical support for the US Regional Operations teams as well as CHEP Services.

The candidate must be able to navigate and execute in an environment of ambiguity and lead cross-functional teams in the successful delivery of business critical data and information used throughout the Supply Chain organization. The role will also focus on employee development of direct reports, best in class project management facilitation, and individual development opportunities.

Number of Countries: 1 – USA Pooled Plant Operations
• Lead multiple Supply Chain projects at a time.
• Lead multiple direct reports (2)

• Lead or be a core team member in cross functional project teams and continuous process improvement efforts, representing Plant Operations. Provide valuable input on Plant Operations impact and role to produce optimal business value add solutions.
• Provide robust data analysis focused on cost reductions, process improvements, and strategic initiatives for the US Regional Operations team, Supply Chain functions, and special project teams including:
• Create, develop and maintain an Operations Reporting Platform (Standard Operations Operating System) that provides insight for field personnel that will facilitate management of the Supply Chain toward critical Key Performance Indicator objectives (e.g. Operations Portal and Blueview applications).
• Responsible for the Plant Contract Management System and continuous improvement of the process for all administering all Operations 3rd party agreements.
• Liaise with Legal regarding all CHEP plant contracts, Ensure compliance to agreed contract language, and that appropriate authority is given for new contracts and/or contract amendments
• Comply with the plant code set up, maintenance and closure processes for CHEP US to ensure that correct plant information is reflected in all systems in a timely fashion.
• Responsible for all Standard Operating Procedures, Operating Manuals, Operations Business Continuity Plan, and training materials and documentation for Plant Operations. This responsibility includes ensuring accurate and up to date information and training is being provided and documented for ISO 9001 compliance.
• Provide timely and accurate tracking and reporting of operations initiatives, including consolidation of data into monthly reporting. Help Identify new initiative opportunities and insights to overcome obstacles in achieving current targets
• Implement Standard Protocols & Processes to support new TPM Implementations, Commercial Pillars / New Platform Integration such as quarter, half, and Costco plastic pallet within Supply Chain Operations

• Plant Operations performance to key metrics
• Accuracy and cycle time for 3rd party contracts and plant codes processes
• ISO 9001 compliance
• Brambles audit performance for Plant Operations

• Purchasing decisions & authorization for Plant Operations support and training materials
• Team staffing decisions & expense budget
• Process change recommendations and decision support for Strategic Operations

• Plant Operations team (VP, Directors, Managers)
• All Supply Chain business functions (VP, Directors, Managers)
• IT Supply Chain (VP, Directors, Managers )
• Business Operations and Finance teams (VP, Directors, Managers)

• Plant Operations 3rd party management groups

• Bachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.

5+ year’s applicable financial and operational analyst or related supply chain & logistics experience, including all aspects of analysis (i.e. data mining, validation, interpretation, analysis, modelling, report creation, evaluating final results, providing solutions and recommendations, and project management)

• Excellent verbal and written communication skills, including presentations and cross-functional collaboration for all levels in the organization
• Proven project management skills with demonstrated ability to drive projects that require cross-functional resources
• Experience in completing analyses utilizing Six Sigma, Statistical, and Lean tools and techniques
• Demonstrated ability to identify and drive process improvements
• Must be highly organized with excellent time management and prioritization skills
• Ability to quickly develop and execute a plan amongst ever changing priorities
• Proficient in Microsoft applications – Outlook, Excel, Access, PowerPoint, Sharepoint, Project, Word
• SAP and BW data mining and basic system understanding of CHEP Plant & Logistics Reporting Flows
• Strong financial acumen, 3+ year’s minimum analytical experience (in depth analytics including financial models, scenario analysis, etc…)
• Experience using Qlikview is highly desirable. Successful candidate must either have previous successful and published Qlikview/BlueView developing experience or successfully complete training shortly after hire.

We’re excited you’re here to learn how we’ll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life’s essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them. HTTPS://

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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