Customer Service Coordinator (Dallas, TX)


JOB DESCRIPTION : Customer Service Coordinator
REPORTS TO: Office Manager

Responsible for receiving patients and visitors, determining their needs and directing them accordingly. Answers telephone, makes appointments, performs other clerical and administrative tasks as required.

Duties of the Position:

• Greets visitors, directs them to sign in, determines their needs, and directs them accordingly.
• Make sure the proper paperwork is completed for new and old patients.
o Update file
o Copy Insurance and Identification Card
o Input basic information into computer
• Answers questions and gives information directly or over the telephone within the limits of knowledge and dental practice policies.
• Management of the company’s (Lighthouse) Appointment Confirmation Services.
• Make and check of appointments, giving routine non-medical instruction in preparation for the patient’s visit to the practice.
• Input phone numbers for next day appointment confirmations.
• Log in and out lab Cases. Contact patients to set up appointments.
• Check Voice Mail for appointment needs and other messages.
• Prepare paperwork for patient referrals at the Doctor’s request.
• Answer phone
• Maintain Waiting Room and make sure children are monitored by their parents.
• Refer all irate patients or any complaints to your Supervisor to the Office Administrator immediately.
• Do housekeeping chores, runs errands, supplies, bank, etc.
• Periodically check rest rooms for supplies and tidiness.
• Performs other duties as required.

Position Requirements:

Graduation from high school with courses in business and typing. Experience in public relations and business. Previous patient contact work in a dental practice would be an advantage. Completion of a Dental Assistant course at the Junior College level is desirable.

• Be able to operate computer typing 40 words per minute accurately.
• Possesses the tact required for work situations that involve dealing with patients to secure payment of delinquent accounts.
• Has the skill to deal professionally and effectively with patients, physicians and other employees in the environment.
• Has a preference for dealing with people who are in pain and need assistance.

Position Relationships:

• Does not supervise any other employees. Receives supervision from their immediate Supervisor and Office Administrator

To Apply to this job Please go to website address given in Source below