All leaders support the mission, vision and values of the ministry organization while meeting clinical and financial metrics associated with position responsibilities. The Patient Care Manager has 24-hour accountability for the leadership and management of the assigned unit or service line. All leaders are required to remain compliant with regulatory and quality initiatives relevant to oversight areas. The manager role models behavior appropriate to leadership flow and function, while leading staff to accomplish hospital and unit specific goals. Broad areas of leadership responsibility include:
Adherence to Professional Practice standards Financial Management which demonstrates adherence to budgetary initiatives Strategic planning and service delivery designed to promote clinical excellence and improve patient satisfaction Understanding and support of Human Resources processes Timely completion of daily operational responsibilities Develops Interpersonal Relationships throughout the service continuum, promoting a non-siloed environment Development of Performance Improvement Processes utilizing LEAN Strategies Support of quality measures as relevant to assigned service areas The leader role models a spirit commensurate with mission centered ministry values while finding ways to exceed the expectations of patients, associates, leaders and physicians.
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
Licenses, Registrations & Certificates:
Must have a current and valid, State of Oregon required professional RN license.
Training and Experience:
Clinical experience in the service line being led is optimal, with previous leadership experience preferred.
Bachelor’s degree in Nursing is required on hire or candidate must be enrolled in a BSN program with a completion timeline of 12 months after date of hire. Master’s degree preferred. Demonstrated experience and additional education is considered when choosing the leadership candidate, however enrollment and plans to complete a BSN (patient care leaders) is essential to position requirements.
Knowledge, Abilities & Skills: The ideal manager/director must possess the skills necessary to lead a team of professional employees, including the ability to role model positive interpersonal skills and operate in a team environment. The leader will demonstrate the knowledge and skills necessary to provide care appropriate to patients aged birth to death, with an emphasis on the age group being cared for in the assigned departments. Appropriate age specific knowledge includes the principles of growth and development over the life span of the primary population being served. Specific departmental knowledge and skills may be acquired through training and experience. The leader will stay abreast of current trends and competencies necessary to provide quality care for the population served. Each leader is required to learn and master the responsibilities and requirements of the position, meeting assigned requirements/deadlines in a timely manner. Understanding and implementing human resource policies, procedures and practices is an essential part of each manager’s role. Demonstrating transformational leadership skills, the manager is a continuous learner and strives to instill the importance of learning principles in the associates led. All leaders are required to learn and work with financial data and processes. In addition, leaders are required to participate in and lead special projects, while evaluating and implementing new systems using LEAN methodologies.
Knows, understands, incorporates, and demonstrates the Organization’s Mission, Vision, and Values in behaviors, practices, and decisions Adherence to Professional Practice standards: The manager remains abreast of best practice modalities and equipment necessary to provide quality patient care. Financial Management which demonstrates adherence to budgetary initiatives: The manager develops budgets and adheres to productivity standards while trending and understanding budgetary reports Strategic planning and service delivery designed to promote clinical excellence and improve patient satisfaction: The manager demonstrates through increased scores and outcomes the ability to proactively develop and manage assigned service lines/departments Understanding and support of Human Resources processes: The manager demonstrates compliance with assigned people management processes including: hiring, counseling, educational/certification completion, and termination processes. Timely completion of daily operational responsibilities: The manager demonstrates the timely ability to: provide adequate staffing on a daily basis, complete assigned processes such as payroll and budget variances in a timely manner, attend meetings and follow through on assigned projects and other daily operational duties. Develops Interpersonal Relationships throughout the service continuum, promoting a non-siloed environment: The manager demonstrates the ability to work in a team environment as demonstrated by the ability to positively collaborate on assigned projects, cover for absent team members and work cohesively through team projects. Performance Improvement Process utilizing LEAN Strategies: The manager develops a unit specific performance improvement process which allows associates the ability to lead and /or participate in projects designed to improve the quality of care offered to the population served. Support of quality measures as relevant to assigned service areas: The manager understands and develops processes which improve core measure and HCAHPS scores throughout the service line, while working with all leaders to improve quality metric’s throughout the medical center. The leader role models a spirit commensurate with mission centered ministry values while finding ways to exceed the expectations of patients, associates, leaders and physicians: On a daily basis, the manager is known for doing the right things in the right manner which support the ministry organization in the eyes of the community and patients served.
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