Quality Assurance Representative

Quality Assurance Representative

Discover the Difference You Can Make at Gate Gourmet

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry.  For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

We are currently looking for a Quality Assurance Representative to join our Compliance team based in Dulles, Virginia. Reporting to the Quality Assurance Manager, the Quality Assurance Representative will be responsible for quality element control related to operation, auditing policy and procedure, leading quality improvement projects, driving defect prevention and detections. Acts as the primary business unit liaison to Corporate QA. The position supervises quality assurance staff in the unit. 

Job Summary:

This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance.

Main Duties and Responsibilities:

  • Coordinates and monitors quality improvement projects
  • Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
  • Monitors corrective action system
  • Educates and trains unit staff and managers in quality related issues
  • Plays a key role in developing a comprehensive quality program
  • Implements the quality system detailed in the quality manual
  • Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
  • Supports the manager to drive prevention vs. detection of defects
  • Coordinates actions to prevent the occurrences of nonconformities
  • Maintains customer compliance resolution
  • Responsible for the maintenance of key performance metrics for the Quality organization
  • Acts as the primary liaison to US Quality Assurance
  • Controls Food safety and Quality of processing and manufacturing within the business
  • Supports customer audits, government audits to meet compliance
  • Verifies and insures company policies and procedures are followed
  • Insures quality specifications and requirements are followed and met
  • Assists with developing Standard Operating Procedures
  • Responsible for safety, quality and compliance to customer specification
  • Assists in training of all Standard Operating Procedures and Critical Control Points in the unit



  • Minimum qualifications include High School graduate or equivalent with experience in related discipline
  • Preferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma

Work Experience:

  • Minimum 3 years of experience in Food safety control practices (GMP’s, SOP’s, and HACCP) and quality program control
  • Previous in airline, food processing, distribution operations or other fast paced environment

Technical Skills: (Certification, Licenses and Registration)

  • ServSafe certification required

Job Skills:

Minimum skill requirements:

  • Intermediate level Microsoft office tool skills (excel, word)
  • Knowledge of quality auditing, inspection methods
  • Detail oriented
  • Strong organizational skills, able to prioritize responsibilities and multi-task
  • Strong interpersonal skills, interact well with multiple departments as required
  • Able to work with little supervision
  • Excellent reading, writing, and oral communication skills
  • Change Agent

Preferred skills:

  • Excellent analytical skills
  • Basic statistics calculation, and/or mathematical comprehension including:
    • Pareto chart
    • Control chart
    • Histogram
    • Time series (run) chart
    • Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation , process capability
    • Algebraic concepts
  • Project management skills
  • Knowledge of FDA regulations
  • Is HACCP certified and ServeSafe trained a plus
  • Basic lean, six sigma knowledge, and continuous improvement understanding a plus

  Language / Communication Skills:

  • Excellent oral and written communication skills
  • Multi-lingual a plus

Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

gategroup Competencies Required to be Successful in the Job:

  • Thinking – Information Search and analysis & problem resolution skills
  • Engaging – Understanding others, Team Leadership and Developing People
  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with integrity
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver excellence as a team
  • We have passion for our work and we pay attention to the little details
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:  http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

To Apply to this Job, Please go to the website address given in the source.