Intake Coordinator – St Terry’s Hospitium & Palliative Care – Las Vegas, NV

Position Description:
The Intake Coordinator is responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment. This position manages the total referral process including the referral initiation, physician, patient, and insurance verification, assignment of referrals and record keeping, as well as establishing and maintaining positive relationships with customers and referral sources. The Intake Coordinator must have excellent verbal and written communication skills, organizational and problem-solving skills, and the ability to multi-task effectively. Teamwork is a critical part of this position as the Intake Coordinator will work in partnership with multiple internal groups, including Marketing, Clinicians, Insurance Authorization, and Scheduling staff.
Requirements

Initiate referral by accepting information from referral sources (including the use of multiple electronic referral systems) and completing referral in Homecare Homebase (HCHB) from start to finish.
Handles the coordination of complex Home Health cases including, but not limited to, IVs, TPNs, and Enteral Feedings.
Receives and documents verbal and telephonic orders from MD/MD personnel.
Triages and provides verbal and telephonic medical advice to current Home Health patients.
Develops and maintains relationships with outside sources such as pharmacies. Call physician offices to thank them for patient referral, ensure that they are following and will sign orders and ask if there is anything else we can help with.
Verify clients’ Medicare and/or Medi-Cal number for active status which includes the ability to navigate the MVP system and Medi-Cal database effectively.
Screen patients to verify client address and telephone number, service needs, insurance, and if applicable, Durable Power of Attorney information.
Apply knowledge of Homecare, Home Health, and Hospice to be able to answer any questions the patients may have about Mission’s services
Monitor the patient’s progress up to the time the RN’s initial meeting is scheduled to ensure that he/she receives services as soon as possible and no unnecessary delays are introduced by partner departments. Work closely with Insurance Verification Department, Scheduling and Clinicians and follow-up as required.
Handle calls coming in from Marketing, patients, facilities, or physicians immediately as routed through the front-desk. Act as supplemental marketing for launches of new products and services.
Verify orders and physicians and obtain specific orders for care and obtain physician UPIN number if necessary.
Write supplemental physician orders (RN to co-sign) and inform appropriate field staff of new orders.
Assist with Welcome Calls to our new patients.
Assist with Customer call-backs to discharged patients.
Other duties as assigned, including but not limited to calling laboratory/X-ray companies to order specific tests required by the physician, informing ancillary services, such as Mission Homecare, of the needed services for the client.
Attend and participate in all scheduled and supplemental meetings.
Attend and participate in training as required.
Positively impact the Mission culture.
Additional duties as assigned.

At least 2 years of healthcare experience preferred. Two years’ experience in home health or hospice experience preferred.
Must have knowledge of the purpose and function of home care and hospice and diagnosis acceptable to those settings.
Proficient in Microsoft products, especially Outlook and Word, Adobe, and spreadsheet software. Ability to copy, scan, and fax sensitive materials.
Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages and cultural backgrounds.
Must possess excellent written & verbal communication skills.
Must be able to work in a fast paced environment.

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Schedule: