Tech Service Specialist
The Technical Service Specialist is responsible for taking direct phone calls from customers and sales reps regarding technical issues of our products. They are also responsible for documenting key information with every point of contact. This position is critical for representing the company by providing the highest level of technical support to our customers.
You are looking for a company that offers:
- A competitive salary
- A full benefits package, including medical/dental/vision insurance
- A 401(k) with matching and no vesting
- An employee purchase discount on Husqvarna products
- An education assistance program
- Paid parental leave
That’s Husqvarna Construction Products!
Husqvarna Construction Products is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnacp.com.
As a Tech Service Specialist at Husqvarna Construction Products you:
Provide Technical Support
- Assist and advise on training of Service Technicians on the repair of HCP products
- Assist with product training as needed
- Liaison between Product Management, Customer Service, Mfg/QC and R&D on product field issues
- Participate in the review and formulation of warranty policies and procedures
- Participate on bi-weekly team meetings/conference calls
- Provide information regarding technical issues for bulletins that go to internal/external customers
- Responsible for administering or providing backup support to IPL maintenance
- Responsible for incoming technical calls from internal/external customers
- Responsible for repairs on an as-needed basis
- Trouble-shoot Tech Service issues on-site and/or in the Service Center(s)
- Responsible for documenting calls/technical issues in the CRM
- Responsible for entering RGA/SO/Parkts orders into the AS400
- Update individual KPI’s/Objectives Quarterly/Annually
CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE
- Strong Product knowledge and Mechanical/Technical Ability
- Ability to read electrical schematics and illustrated parts list
- Knowledge of CRM, Excel, Word, AS400
- Knowledge of CFS (Customer Focused Sales)
EDUCATION & EXPERIENCE
- At least 5 years’ previous mechanical/technical experience required
- Post secondary technical training a plus
What our employees say about Husqvarna:
“The best part about working here is the opportunity to work with competent and talented people, who I get to learn from every day. . . we have set the bar high, and there are great opportunities to contribute and be a part of a very exciting journey.”
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Source: Indeed.com
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