Why SJH?
Because you get to live, work, and play in beautiful Jackson Hole!
Choosing St. John’s is a career move with unparalleled quality of life. Jackson Hole boasts world-class skiing, arts, dining, and events. Our campus abuts the National Elk Refuge and the Grand Teton looms overhead. Living here means you can take a walk and see bighorn sheep on your lunch break and spend your weekend recreating in one of the most beautiful places on earth. Working here means being a part of a community that values service, innovation, and wellness.
JOB SUMMARY
The Office Coordinator is the focal point for all office activities in Home health. Including, but not limited to, patient database maintenance, software systems maintenance, billing for all programs utilized in the department and with partnering entities. Patient payment adjustments, monthly fiscal and financial reporting, paper flow, medical records conforming to regulatory requirements and ICD-9/ICD-10 coding. Department filling, software troubleshooting, billing processes, answering phones, ordering supplies, scheduling visits and managing MD orders.
ESSENTIAL FUNCTIONS
Billing/Accounts Receivable
- Billing preparation to include collect, sort & enter charges.
- Files Medicare claims electronically. Mails other bills (commercial insurance, private pay, Medicaid waiver) with appropriate paperwork attached.
- Maintains appropriate records of claims filed. Follows up on denied claims & resubmits as necessary. Assures a timely response to denied claims.
- Compiles & deposits payments received. Posts payments.
- Prepares visit, charge, & deposit summaries by the fifth of the month & submits reports to the comptroller & the Director of Home Care Services.
- Trouble shoots Medicare billing issues & communicates appropriately to correct problems.
- Monitors aging reports and facilitates collections.
Medical Records Duties
- Enters client’s admission data, assembles & assists with maintaining charts for all HBS patients. Performs all patient record activities with close attention to accuracy, HIPPA regulations and laws of record retention.
- Processes visit notes and ensures forms are completed; follows up with clinicians to resolve inaccuracies.
- Files all chart related reports in appropriate patient chart while maintaining appropriate functional order.
- Performs chart audits at discharge.
- Assures MD orders & POT’s are sent and tracked.
- Develops & maintains relationships with software vendor. Remains current with software updates & changes. Troubleshoots software issues.
- Knowledgeable & able to articulate statistical information and content of generated reports.
Clerical Responsibilities
- Answers incoming phone calls courteously & professionally. Records & delivers messages to staff in a timely manner.
- Maintains adequate quantity of forms, office supplies and medical supplies. Orders & maintains inventory level as directed by the Director of HBS.
- Assists Director with planning & preparing paperwork needed for annual Professional Advisory Committee meeting as well as other.
- Maintains all database activities related to patients including OASIS entry as needed, POT’s , & tracks corrections to all.
- Maintains office equipment in proper working order.
- Triages/solves problems when Director not available.
Professional Development
- Tracks and communicates changes in Medicare. Maintains, develops & updates skills to implement ideal service.
- Assists/teaches staff regarding information systems.
- Keeps current in new developments in the industry.
- Facilitates departmental Performance Improvement projects.
- Demonstrates thorough working knowledge of medical & pharmaceutical terminology. Asks questions &/or uses appropriate reference material to clarify issues.
Staff Coordination
- Contributes to DNV, State, Medicare/Medicaid survey audit preparation, annual PPR, quality improvement program.
- Contributes to contract personnel review and contracts.
- Contributes to agenda and presentation items for staff meetings.
- Helps assure accurate payroll and approves time cards.
- Contributes to employee evaluations.
- Schedules staffing/call shifts for all staff and distributes finalized schedule by the 15th of the previous month.
JOB REQUIREMENTS
Minimum Work Experience
Required: Typing, wide range of computer skills and basic accounting required. Good communication, interpersonal, phone and customer service skills necessary. Ability to multi-task. Good organizational skills.
Preferred: Experience with Home care billing with Medicare billing experience preferred. Certified coder preferred.
Source: Indeed.com
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